Carlos Guerrero
@carlosguerrero2
Revenue Operations professional at Cloudflare who co-led 25 operators and supported quote-to-cash operations.
MexicoWhat I'm looking for
At Cloudflare, I co-led a team of 25 administrative operators providing sales support to Account Managers across the globe. I also served as the primary liaison across Sales, Customer Success, Contracts, Pricing, and Finance to resolve escalations and support the quote-to-cash process.
I owned the rollout of operational support for new internal initiatives, including team training and cross-functional coordination to improve launch execution. My role concluded as part of Cloudflare's global workforce reduction announced in 2026.
At Avaya, I managed a portfolio of 30 top-tier enterprise accounts as a Renewals Account Manager – Top Accounts. I sustained a 95% renewal rate by anticipating customer needs and navigating contractual complexity.
Earlier at Avaya, I managed more than 50 general renewal accounts, reviewing contracts and quotes for legal and financial accuracy. I partnered with Legal, Finance, and Account Management on renewal and quoting questions, and supported Sales and Business Partners through internal workflows.
Experience
Work history, roles, and key accomplishments
Co-led a team of 25 administrative operators providing sales support to Account Managers globally. Acted as primary liaison between Sales, Customer Success, Contracts, Pricing, and Finance to resolve escalations and achieve quote-to-cash process.
Managed a strategic portfolio of 30 top-tier enterprise accounts. Sustained a 95% renewal rate by anticipating customer needs and navigating contractual complexity.
Managed a portfolio of more than 50 renewal accounts. Reviewed contracts, quotes, and supporting documentation for legal and financial accuracy, and collaborated with Legal, Finance, and Account Management teams.
General Management Assistant
INDAMEX
Oct 2015 - Dec 2017 (2 years 2 months)
Managed general store operations including petty cash and inventory. Provided customer service and supported the sales cycle.
Education
Degrees, certifications, and relevant coursework
EBIS TechSchool
Master, Engineering and Development of Generative AI Solutions
Currently pursuing a Master in Engineering and Development of Generative AI Solutions at EBIS TechSchool.
UVM
International Certification, Key Account Management
2026 - 2026
International Certification in Key Account Management from UVM, completed in 2026.
Universidad La Salle
Specialization, Business Management
2018 - 2019
Specialization in Business Management from Universidad La Salle, completed in 2019.
DGTIC, UNAM
Advanced Certification, Microsoft Excel
2018 - 2018
Advanced Microsoft Excel certification from DGTIC, UNAM, completed in 2018.
Universidad La Salle
Bachelor of Science, Food Chemistry
2013 - 2017
Bachelor of Science in Food Chemistry from Universidad La Salle, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
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