I'm looking for a role requiring a high level of English, customer success, service delivery and customer-oriented strategies where continuous improvement is valued.
Looking for a job
Bruno Santana
@brunosantana1
I drive customer success, service delivery, renewals, and revenue reporting for global clients.
MexicoWhat I'm looking for
At Avaya, I manage customer success and service delivery for select U.S. customers, serving as a personalized point of contact and coordinating with engineering teams to resolve service requests.
I also handled inside sales and renewals work at Avaya, tracking revenue-impacting requests in SAP and Salesforce and monitoring quarterly regional revenue reports.
My background includes customer service analysis at Zurich Insurance, reinsurance broking at Aon Benfield, and order, delivery, and software supply management at Ericsson. I bring advanced Excel skills, fluent English credentials, and a consistent focus on customer satisfaction and improving processes.
Experience
Work history, roles, and key accomplishments
Provided select customers with a personalized point of contact to ensure seamless delivery of acquired services. Conducted weekly meetings with assigned USA customers and coordinated with Avaya's engineering teams to address their needs.
Engaged with direct and indirect customers to ensure timely contract renewals. Tracked, reported, and processed backdates, special bids, and revenue-impacting requests using SAP and Salesforce, and analyzed quarterly revenue reports for regional leaders.
AB
Negotiated and placed reinsurance risks with underwriting agencies in the USA and UK. Acted as intermediary between insurance and reinsurance companies in both Spanish and English, and managed accounts in the Aviation Reinsurance area.
Implemented customer service-oriented strategies for internal and external customers. Analyzed and followed up on the company's TNPS process, a worldwide customer satisfaction measurement tool, and maintained constant contact with the IT tool provider.
Graduates Program / Order & Delivery Management / Software Supply Management
Jul 2013 - Nov 2014 (1 year 4 months)
Performed software license activation via internal software and provided internal customer support through email, instant messaging, and phone calls in English. Handled data processing on Excel and created period reports.
Education
Degrees, certifications, and relevant coursework
UN
UNAM
Graduating Seminar, Marketing
2012 - 2012
Grade: N/A
Activities and societies: Marketing Seminar
Completed a Marketing Graduating Seminar from February to June 2012.
UN
UNAM
Bachelor's Degree, Business Administration
2007 - 2011
Grade: 9.1
Activities and societies: Bachelor in Business Administration
Graduated with honors, achieving an average of 9.1, with a major in Business Administration.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
451k+ MXN
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