Carlos Eduardo Miranda Cavalcanti
@carloseduardomiranda
I drive B2B and B2C conversions through consultative sales, CRM management, and customer support.
BrazilWhat I'm looking for
I've supported sales and customer journeys at Centro Universitário Única, Quero Bolsa, and Atento Telecomunicações. I manage B2B and B2C outreach, guide prospective students through course and enrollment decisions, and maintain accurate CRM pipelines.
In telecom support, I resolved technical issues, identified cross-sell and up-sell opportunities, and met CSAT and AHT targets. I'm also pursuing a Bachelor of Architecture and Urban Planning while building my English and French skills.
Experience
Work history, roles, and key accomplishments
Junior Sales Advisor / Inside Sales Specialist
Centro Universitário Única
Aug 2025 - Apr 2026 (8 months)
Managed end-to-end B2C sales funnel for higher education programs and educational consulting services. Engaged prospective students across multi-channel digital touchpoints, increasing lead conversion rates through consultative selling techniques.
Junior Sales Advisor / Consultative Sales Representative
Quero Bolsa
Jan 2025 - Mar 2025 (2 months)
Executed high-volume sales outreach and inbound consultation for B2B educational partners and B2C prospective students. Utilized digital chat and messaging platforms to provide real-time guidance on course selections, scholarships, and enrollment steps.
Customer Support & Technical Specialist II
Atento Telecomunicações
Dec 2023 - Jan 2025 (1 year 1 month)
Handled inbound customer support calls, resolving technical issues and maintaining high First Contact Resolution (FCR) rates. Identified cross-sell and up-sell opportunities during support interactions to drive incremental product sales.
Education
Degrees, certifications, and relevant coursework
Universidade do Vale do Paraíba
Bachelor of Architecture and Urban Planning, Architecture and Urban Planning
2024 -
Pursuing a Bachelor of Architecture and Urban Planning with an expected graduation in 2028/2029.
Universidade do Vale do Paraíba
Technical High School Diploma, Technical High School
Completed a Technical High School Diploma in 2023.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
Skills
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