carling douglas
@carlingdouglas
Detail-oriented professional in human resources and guest relations.
What I'm looking for
I am a detail-oriented and highly organized professional with extensive experience in vacation rental property management, guest reception, customer service, and administrative support. My background includes managing reservations, guest relations, and property logistics, ensuring seamless operations and exceptional client experiences. I am adept at handling high call and email volumes, coordinating bookings, processing payments, and overseeing property maintenance while maintaining a high standard of service.
Throughout my career, I have demonstrated a proven ability to improve efficiency and guest satisfaction. My tech-savvy nature allows me to utilize tools like Excel, CRM platforms, and online booking systems effectively. Fluent in French and Spanish, I possess a deep understanding of cross-cultural dynamics, enabling me to foster sensitivity to diverse perspectives and achieve successful outcomes in global settings.
Experience
Work history, roles, and key accomplishments
Yoga Instructor
The Yoga Room
Jan 2024 - Present (1 year 4 months)
Led group and private yoga classes, creating a supportive environment for students of all levels. Focused on improving physical and mental wellbeing through various yoga practices.
Vacation Rental Coordinator
Threave Holdings
Jan 2022 - Jul 2024 (2 years 6 months)
Managed five rental properties, serving as the first point of contact for guests. Responsibilities included handling reservations, guest inquiries, coordinating cleaning and maintenance, and ensuring exceptional customer service. Fluent in French, Spanish, and English, enhancing guest satisfaction.
English Teacher
Adventure Teaching
Jun 2021 - Oct 2021 (4 months)
Taught English reading and phonics to children in Korea through online classes. Developed engaging materials and tracked student progress with daily reports.
Office Manager
Urban Massage Therapy
Sep 2019 - Oct 2021 (2 years 1 month)
Oversaw daily operations of a massage therapy clinic, managing customer service, HR, and accounting tasks. Developed onboarding programs, handled payroll, and processed payments while ensuring efficient clinic operations.
Exchange Student Assistant
The University of Winnipeg
Jan 2020 - Apr 2020 (3 months)
Assisted in promoting exchange programs by delivering presentations and organizing cultural events for international students. Acted as a liaison, providing information and support to enhance the exchange experience.
Brand Ambassador
Banana Republic
Oct 2016 - Oct 2018 (2 years)
Provided personalized shopping experiences to customers, driving sales and promoting loyalty programs. Collaborated with team members to achieve store goals and trained new employees.
Education
Degrees, certifications, and relevant coursework
Université de Tours
Diploma, Translation and Literature
2017 - 2018
Studied French and Spanish Translation and Literature, enhancing my linguistic skills and understanding of literary texts in both languages.
Oxford TEFL
CELTA, Teaching English as a Second Language
2020 -
Achieved CELTA certification, equipping me with the skills to teach English to speakers of other languages, focusing on practical teaching techniques and lesson planning.
Yoga Union
Yoga Teacher Training, Yoga Instruction
2022 -
Completed a 200 Hour Yoga Teacher Training program, focusing on various yoga practices, teaching methodologies, and personal development as an instructor.
The University of Winnipeg
Bachelor of Arts, French and Spanish Studies
2016 - 2020
Pursued a Bachelor of Arts in French and Spanish Studies, focusing on language acquisition, literature, and cultural studies in both languages.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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