CD
Open to opportunities

carling douglas

@carlingdouglas

Detail-oriented professional in human resources and guest relations.

Spain

What I'm looking for

I seek a role that values efficiency and exceptional client experiences, with opportunities for growth.

I am a detail-oriented and highly organized professional with extensive experience in vacation rental property management, guest reception, customer service, and administrative support. My background includes managing reservations, guest relations, and property logistics, ensuring seamless operations and exceptional client experiences. I am adept at handling high call and email volumes, coordinating bookings, processing payments, and overseeing property maintenance while maintaining a high standard of service.

Throughout my career, I have demonstrated a proven ability to improve efficiency and guest satisfaction. My tech-savvy nature allows me to utilize tools like Excel, CRM platforms, and online booking systems effectively. Fluent in French and Spanish, I possess a deep understanding of cross-cultural dynamics, enabling me to foster sensitivity to diverse perspectives and achieve successful outcomes in global settings.

Experience

Work history, roles, and key accomplishments

TH

Vacation Rental Coordinator

Threave Holdings

Jan 2022 - Jul 2024 (2 years 6 months)

Managed five rental properties, serving as the first point of contact for guests. Responsibilities included handling reservations, guest inquiries, coordinating cleaning and maintenance, and ensuring exceptional customer service. Fluent in French, Spanish, and English, enhancing guest satisfaction.

AT

English Teacher

Adventure Teaching

Jun 2021 - Oct 2021 (4 months)

Taught English reading and phonics to children in Korea through online classes. Developed engaging materials and tracked student progress with daily reports.

Education

Degrees, certifications, and relevant coursework

UT

Université de Tours

Diploma, Translation and Literature

2017 - 2018

Studied French and Spanish Translation and Literature, enhancing my linguistic skills and understanding of literary texts in both languages.

Oxford TEFL logoOT

Oxford TEFL

CELTA, Teaching English as a Second Language

2020 -

Achieved CELTA certification, equipping me with the skills to teach English to speakers of other languages, focusing on practical teaching techniques and lesson planning.

YU

Yoga Union

Yoga Teacher Training, Yoga Instruction

2022 -

Completed a 200 Hour Yoga Teacher Training program, focusing on various yoga practices, teaching methodologies, and personal development as an instructor.

The University of Winnipeg logoTW

The University of Winnipeg

Bachelor of Arts, French and Spanish Studies

2016 - 2020

Pursued a Bachelor of Arts in French and Spanish Studies, focusing on language acquisition, literature, and cultural studies in both languages.

Tech stack

Software and tools used professionally

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