Open to opportunities

Caren Ituralde

@carenituralde

Registered nurse and healthcare virtual assistant delivering HIPAA-compliant, EMR-driven care coordination and operational efficiency.

Philippines

Message

What I'm looking for

I’m looking for a role where I can deliver HIPAA-compliant healthcare support and EMR-driven coordination, improve operational efficiency, and strengthen team outcomes. I want opportunities to advance my skills while contributing innovative, results-oriented solutions.

I bring registered nursing experience and remote healthcare operations expertise to support smooth telehealth and clinic workflows. I served as a care coordinator and handled high-volume patient communications while ensuring PHI/Protected Health Information was managed in full compliance with HIPAA regulations across EMR/EHR systems.

I’ve also driven consistency and efficiency through operational process improvements, including intake, patient flow management, prior authorizations, insurance eligibility verification, and medication refill support. Alongside clinical work, I’ve delivered world-class customer support and built personalized financial plans with compliance-minded execution—so I’m comfortable improving both patient outcomes and day-to-day business performance.

Experience

Work history, roles, and key accomplishments

Customer Experience Agent

Honeylove

Mar 2025 - Sep 2025 (6 months)

Helped customers with returns, exchanges, shipping questions, order support, garment recommendations, and website troubleshooting while maintaining top SLAs and customer satisfaction. Provided ongoing feedback and strategic suggestions that improved customer and employee experiences and supported revenue growth.

Customer Support Returns Shipping SLA Management Customer Satisfaction

Associate Financial Planner

Sun Life of Canada Philippines

Nov 2020 - Jun 2023 (2 years 7 months)

Built and maintained client relationships by understanding financial goals, risk tolerance, and circumstances to create personalized financial plans. Provided guidance on retirement and estate planning, ensured compliance with financial regulations, and prepared financial projections and investment reports.

Financial Planning Retirement Planning Estate Planning Risk Assessment Client Relationship Management Regulatory Compliance Financial Documentation Market Research

Healthcare Virtual Assistant

Synchronous Mental Health

Jun 2020 - Jun 2022 (2 years)

Supported daily clinical operations by coordinating cross-functional team task execution and action plans to keep EMR workflows running smoothly. Implemented operational processes to improve efficiency and patient flow for telehealth, including intake, documentation readiness, and PHI handling in HIPAA compliance.

Practice Fusion Kareo ICANotes IntakeQ Kinnser HIPAA compliance

Certified Healthcare VA

Hello Rache

Jul 2019 - Jun 2020 (11 months)

Completed Healthcare Virtual Assistant training and HIPAA certification/awareness, then supported appointment scheduling and chart transcription workflows. Transcribed, edited, and proofread charts while assisting doctors through live scribing and performing administrative tasks in Practice Fusion.

HIPAA Chart Editing & Proofreading Appointment Scheduling Live Scribing Practice Fusion AHDI BOS Administrative Support

Medical Transcriber QA

QA World

Apr 2018 - Apr 2019 (1 year)

Worked as a remote transcriber QA reviewer to validate healthcare documentation quality and ensure accuracy and completeness. Applied detail-oriented review practices while maintaining confidentiality expectations in remote workflows.

Medical Transcription QA Healthcare Documentation Proofreading Confidentiality

Home Health QA Reviewer

Binangonan Lakeview Hospital

Mar 2017 - Jul 2017 (4 months)

Served as a remote home health QA reviewer to support documentation review and consistency for remote patient-care workflows. Focused on quality checks to help ensure accurate and reliable records.

Care Coordination Quality Review Documentation Standards

Staff Volunteer Nurse

Virgo Medical Consultancy Service

May 2016 - Mar 2017 (10 months)

Provided volunteer nursing support using a detail-oriented approach and strong time management. Assisted with clinical/operational tasks while maintaining independent, critical-thinking judgment.

Volunteer Nursing Support Patient Assistance Clinical Detail Orientation Time Management Critical Thinking Independent work Team Collaboration

Junior Clinical Abstractor

Angono Medics Hospital

Mar 2014 - Aug 2014 (5 months)

Worked as a junior clinical abstractor, supporting accurate clinical record creation and documentation organization. Maintained consistent, detail-focused workflows for healthcare documentation needs.

Clinical Abstraction Medical Records Management Healthcare Documentation

Medical Transcriptionist

Microsourcing Philippines, Inc.

Jul 2011 - May 2012 (10 months)

Provided medical transcription support with an emphasis on accuracy, detail, and confidentiality. Demonstrated fast learning, critical thinking, and independent execution in healthcare documentation work.

Medical Transcription Healthcare Documentation Confidentiality Critical Thinking Independent work