Ed User
@eduser
Senior HR Operations Manager modernizing HR service delivery and workforce systems.
United StatesWhat I'm looking for
I’m a Senior HR Operations Manager with 15+ years modernizing HR service delivery, operating models, and workforce systems across multi-site, regulated organizations. I focus on turning workforce challenges into practical, measurable transformation by aligning processes, technology, and people leadership.
Across my roles, I’ve delivered clear outcomes: cutting attrition from 12% to 1.8%, compressing new-hire ramp from 11 days to 3, and recovering 200+ hours per month through business-process redesign and full-cycle HRIS implementation. I’ve led ground-up HR operating-model redesigns, strengthened employee relations and compliance frameworks, and guided change management and training rollouts.
I’m trusted by both executive and frontline leaders to partner on workforce planning, organizational change, and HR analytics—so decisions are data-driven and consistently executed. Currently, I’m leading HR operating model modernization at Sugar Cane Growers Cooperative of Florida, including a full Workday/HRIS workflow redesign and leadership development for frontline managers.
Experience
Work history, roles, and key accomplishments
Human Resources Operations Manager
Sugar Cane Growers Cooperative of Florida
Jan 2023 - Present (3 years 6 months)
Improved operational efficiency 35% and eliminated payroll errors by leading a full-cycle HRIS implementation, including workflow redesign, change management, and training. Compressed new-hire ramp-up from 11 days to 3 and reduced attrition by launching the organization’s first employee engagement survey and targeted culture interventions.
Reduced attrition from 12% to 1.8% in FY2022 and sustained the region’s lowest attrition and highest attendance for four consecutive quarters through retention and engagement programs. Streamlined HR workflows to recover 200+ hours per month, identified $17K in savings via payroll and attendance workforce audits, and advised site leadership on workforce strategy and talent management.
Business Operations Manager
Admiral Security Services
Jan 2008 - Jan 2020 (12 years)
Improved cross-site operational efficiency 50% across 13 locations by centralizing communications and standardizing processes. Reduced time-to-hire 20% by integrating iCIMS and Workday, cut turnover 15%, delivered $50K in annual savings, reduced vendor disruptions 30%, and led enterprise training and compliance curriculum.
Human Resources Business Partner
Sugar Cane Growers Cooperative of Florida
Jan 2023 - Present (3 years 6 months)
Delivered workforce-transformation initiatives across a 600+ employee base, including talent development, digital recruiting modernization, and HR operations restructuring. Restructured HR roles and used HR analytics to inform data-driven decisions for senior leadership.
Senior Technical Support Specialist
Held the position of Senior Technical Support Specialist at Brink’s Inc.
Account Manager
AlliedBarton Security Services
Held the position of Account Manager at AlliedBarton Security Services.
Sr. Accounts Manager
Admiral Security Services
Held the position of Sr. Accounts Manager at Admiral Security Services.
Infantry Unit Leader
United States Marine Corps
Held the position of Infantry Unit Leader in the United States Marine Corps.
Education
Degrees, certifications, and relevant coursework
Grantham University
Master of Business Administration, Business Administration
Earned a Master of Business Administration (MBA) from Grantham University.
Columbia Southern University
Bachelor of Science, Information Technology
Earned a B.S. in Information Technology from Columbia Southern University.
Florida State University
Certification, Employment & Human Resources Law
Completed a certification in Employment & Human Resources Law through Florida State University.
Johns Hopkins University
Executive Data Science Certification, Data Science
Earned an Executive Data Science Certification from Johns Hopkins University.
PDP Global
Certified PDP Professional, PDP
Earned the Certified PDP Professional credential from PDP Global.
U.S. Department of Labor
OSHA 10-Hour General Industry Safety & Health, Occupational Safety and Health (OSHA)
Completed OSHA 10-Hour General Industry Safety & Health training associated with the U.S. Department of Labor.
Texas A&M University
Certification, Critical Infrastructure Security & Resilience Awareness
Completed the Critical Infrastructure Security & Resilience Awareness program from Texas A&M University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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