Daijha Flowers
@daijhaflowers
Dedicated member engagement specialist with strong communication skills.
United StatesWhat I'm looking for
I am a passionate Member Engagement Specialist with a proven track record in providing exceptional service and support to Medicare Advantage members. My experience includes conducting outreach to assess eligibility for healthcare programs and benefits, where I effectively communicate complex information with clarity and compassion. I thrive in fast-paced environments, managing high volumes of interactions while ensuring quality and compliance standards are met.
Previously, I served as a Team Lead at Teleperformance, where I was responsible for measuring performance metrics and providing Apple support to customers. My ability to troubleshoot issues and resolve customer complaints has been a key factor in my success. I also have experience in administrative roles, having worked as a Receptionist at Primrose Academy, where I maintained effective filing systems and provided excellent customer service to parents and employees.
Experience
Work history, roles, and key accomplishments
Member Engagement Specialist
Benelynk
Jan 2024 - Present (1 year 6 months)
Conducted daily outreach to Medicare Advantage members to assess eligibility for healthcare programs and benefits. Met production goals by screening Medicare Advantage plan members to determine pre-eligibility status for additional benefits.
Apple Support Agent
Teleperformance
Jan 2023 - Present (2 years 6 months)
Provided Apple support to customers using MAC OS X, troubleshooting issues with guaranteed problem resolution. Managed inbound calls and enrolled new customers in Apple Care, ensuring excellent customer service.
Receptionist
Primrose Academy
Jan 2021 - Present (4 years 6 months)
Provided the highest quality of service to customers, managing a multi-line phone system and maintaining effective filing systems. Prepared accident reports and maintained positive rapport with parents and employees.
Manager
7 Spice
Jan 2018 - Present (7 years 6 months)
Trained all new employees on menu items and restaurant operations, handling in-person, online, and phone orders. Processed transactions and resolved customer complaints, ensuring excellent customer service.
Kitchen Lead
Domino’s Pizza
Jan 2017 - Present (8 years 6 months)
Handled in-person, online, and phone orders, processing cash and credit card transactions. Prepped and prepared food orders while providing excellent customer service and support with complaints.
Education
Degrees, certifications, and relevant coursework
HCHouston Community College
Associate's Degree, General Studies
Currently pursuing an Associate's Degree at Houston Community College. Focusing on developing skills and knowledge for future career advancement.
Thurgood Marshall High School
High School Diploma, General Studies
Completed high school education at Thurgood Marshall High School. Gained foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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