Open to opportunities

Candice Rudolph

@candicerudolph

Message

Dynamic Multi Brand Casino Operations Manager with extensive iGaming experience.

Israel

Message

What I'm looking for

I am looking for a leadership role that fosters innovation and growth.

I am a results-driven Multi Brand Casino Operations Manager with 8 years of extensive experience in managing diverse teams across various domains including customer support, retention, fraud & risk, compliance, finance, marketing, affiliation, legal, product, and IT. My robust 19-year background in the iGaming industry has equipped me with a proven track record of driving operational excellence, enhancing customer satisfaction, and ensuring compliance with regulatory standards.

Throughout my career, I have been adept at strategic planning, process optimization, and team leadership. I am committed to delivering exceptional performance and fostering a culture of continuous improvement. My leadership experience includes overseeing daily operations, developing and implementing effective marketing strategies, and driving brand development to increase market visibility and attract new customers.

Experience

Work history, roles, and key accomplishments

Chief Executive Officer

Tech Hills Systems

Apr 2021 - Aug 2025 (4 years 4 months)

As CEO, I developed and implemented the vision for the online casino brand, overseeing daily operations across departments including customer support, marketing, finance, and compliance. I led strategic planning efforts to drive growth and profitability while ensuring regulatory compliance and operational excellence.

Strategic Planning Team Leadership Financial Management Regulatory Compliance Customer Support Risk Management Brand Development Performance Monitoring IT Systems Process Optimization

Multi Brand Casino Operations Manager

X Gaming Group

Dec 2018 - Apr 2021 (2 years 4 months)

Managed daily operations of seven casino brands, focusing on customer retention and satisfaction. Coordinated compliance efforts and implemented fraud prevention measures while driving marketing campaigns to enhance brand visibility and customer acquisition.

Customer Retention Compliance Management Fraud Prevention Marketing Campaigns Team Leadership Financial Reporting Customer Support Risk Management Operational Excellence

Senior Product Manager

Fantasy Network

Nov 2016 - Nov 2018 (2 years)

Defined product vision and strategy, creating a comprehensive product roadmap. Conducted market analysis and collaborated cross-functionally to ensure successful product development and launch, delivering value to users and the business.

Product Vision Market Analysis Cross Functional Collaboration Product Roadmap User Experience Stakeholder Engagement

Product Manager

Pariplay Limited

Jun 2015 - Nov 2016 (1 year 5 months)

Developed product vision and strategy for casino games, aligning game development with business goals. Conducted market research, defined product requirements, and managed the game development lifecycle to ensure timely and high-quality production.

Product Strategy Market Research Game Development Quality Assurance Regulatory Compliance Project Management Team Collaboration User Engagement

Product Manager

Winner

Jan 2013 - Jan 2015 (2 years)

Led product management initiatives, focusing on aligning product development with market trends and business objectives. Collaborated with cross-functional teams to ensure successful product launches and compliance with industry standards.

Product Management Cross Functional Collaboration Compliance Management Product Launch User Experience Strategic Planning Team Leadership Industry Standards Project Coordination

Customer Support, Retention & VIP Department Manager

bwin.party digital entertainment

Jan 2007 - May 2011 (4 years 4 months)

Managed customer support and retention strategies, focusing on VIP customer engagement and satisfaction. Developed initiatives to enhance customer loyalty and streamline support processes.

Customer Support Retention Strategy VIP Process Improvement Team Leadership Customer Engagement Performance Metrics Strategic Planning

Customer Support Call Centre Manager

Bet 365

Jan 2005 - Apr 2007 (2 years 3 months)

Oversaw the call center operations, ensuring high-quality customer support and efficient service delivery. Implemented training programs and performance metrics to enhance team performance and customer satisfaction.

Customer Support Performance Metrics Service Delivery Operational Management Quality Assurance Customer Satisfaction Process Optimization Leadership

Education

Degrees, certifications, and relevant coursework

Goldwater Highschool

High School Diploma, Casino Operations Management

2018 - 2021

Oversee the daily operations of 7 casino brands, ensuring seamless integration and consistent performance across all platforms. Lead and manage teams in customer support, retention, fraud & risk, compliance, finance, marketing, affiliation, legal and IT.