Roy Shpeter

Managing operations across multiple venues (restaurant, bar, art gallery, rental apartments), leading projects with agile methods, and overseeing suppliers, staff, and operational budgets to ensure service quality and profitability.

Led full setup of a new restaurant from concept to daily operations, creating work procedures, service protocols, management systems, and managing timelines, budgets, and stakeholder coordination.

Initiated and established a bakery, developing operational and service processes, market entry strategy, branding, and quality assurance systems that delivered steady growth and operational efficiency.

Managed end-to-end business operations including finance, procurement, marketing, staff management, and process optimization, maintaining service levels and profitability during COVID-19.

Managed regional security operations, coordinated with security forces and civil authorities, led field teams and complex operational projects, and oversaw recruitment and training of staff and volunteers.

Developed and executed marketing strategies and digital campaigns, planned and ran events while maintaining high customer experience and service levels.

Provided customized solutions to clients to maintain satisfaction and retention, resolving complex issues and supporting customer loyalty efforts.

Currently enrolled in a program on managing technological projects in the AI era.

Completed a Master Gen AI program focused on generative AI concepts and applications.

Completed a Project Management course covering idea-to-execution methodologies.

Completed a Bachelor of Arts in Communication and Journalism at The Hebrew University of Jerusalem.