Malena Peduzzi Rodriguez

At Reusato, I provide customer and technical support for users in Argentina and Uruguay, resolving inquiries, incidents, and complaints across multiple channels.

I diagnose technical issues, identify root causes, and guide customers through clear, step-by-step resolutions. I own cases end to end, escalate internally when needed, and keep customers informed throughout the process.

I document interactions, recurring issues, and applied solutions to improve resolution for similar cases. I adapt technical explanations to each user’s profile while prioritizing clarity and first-contact resolution.

I’m a native Spanish speaker with advanced C1 English, currently pursuing a Business Administration degree, and available for full-time remote work with overlap with U.S. business hours.