Open to opportunities

Camryn Brooks

@camrynbrooks

Message

Empathetic customer success professional with a passion for user education.

United States

Message

What I'm looking for

I am looking for a role that emphasizes user education and growth within a supportive team environment.

With 8 years of experience in customer service and team leadership, I pride myself on delivering thoughtful, solution-oriented support that drives client retention and satisfaction. My journey has equipped me with a strong foundation in technical communication and digital design, allowing me to effectively bridge the gap between users and technology.

Currently, I serve as a Medical Receptionist at AICA Orthopedics, where I manage complex scheduling and ensure efficient patient onboarding. My previous role as a Customer Service Manager at Walmart honed my skills in conflict resolution and team training, contributing to a positive customer experience. I am now eager to leverage my expertise in a SaaS Customer Success team, focusing on user education and growth.

Experience

Work history, roles, and key accomplishments

Current

Freelance UI Designer

Current

Freelance

Jan 2023 - Present (2 years 4 months)

Designed modern, user-friendly web and mobile UI layouts for small clients and personal projects using Figma. Focused on user clarity, accessibility, and conversion-friendly design for various digital interfaces, delivering assets with client training for ease of adoption.

UI Design Figma Web Design User Experience Accessibility

Current

Medical Receptionist | Front Desk Coordinator

Current

AICA Orthopedics

Dec 2023 - Present (1 year 5 months)

Served as the primary point of contact for patients, providing professional service across various communication channels. Managed complex scheduling using electronic health record (EHR) systems and coordinated with insurance companies and clinical staff to ensure efficient patient care.

Customer Service Electronic Health Records Scheduling Conflict Resolution

Customer Service Manager

Walmart

Apr 2019 - Aug 2021 (2 years 4 months)

Oversaw front-end operations in a high-volume retail environment, leading and mentoring a team of up to 15 associates. Resolved escalated customer issues effectively, contributing to positive NPS and loyalty, and trained new team members on service protocols and POS systems.

Team Leadership Conflict Resolution Process Improvement

Education

Degrees, certifications, and relevant coursework

Georgia State University – Perimeter College

Associate of Science, Political Science

Currently pursuing an Associate of Science in Political Science, with coursework covering communication, legal systems, and business law. The program is designed to prepare for transfer to a four-year university to complete a Bachelor of Arts in Political Science.