Open to opportunities

Camille Bueno

@camillebueno

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Experienced Customer Experience Team Manager driving service excellence and operational improvements.

Serbia

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What I'm looking for

I seek a customer-focused role where I can lead teams, improve processes, and drive measurable improvements in satisfaction and operational performance.

I am an experienced Customer Experience Team Manager with over four years leading customer service teams and improving support processes to elevate client satisfaction.

I have a strong track record supervising representatives, monitoring KPIs, providing coaching, and handling escalations to ensure timely, effective resolutions and consistent performance.

I collaborate across Sales, Operations and Product to identify customer pain points, analyze feedback and operational data, and implement process improvements that measurably improve the end-to-end customer journey.

Since relocating to Serbia in 2025, I am eager to bring leadership, operational insight and a customer-centric ethos to a new team while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Baker Seller

Current

Hleb&Kifle

Mar 2025 - Present (6 months)

Greet and assist customers, operate POS and handle transactions accurately, and coordinate with bakery staff to support daily operations and promotional activities.

Customer Service POS Operation Cash Handling Product Knowledge Inventory Coordination Teamwork Food Safety Sales

Team Manager, Customer Experience

Alorica Teleservices Inc.

Oct 2021 - Mar 2025 (3 years 5 months)

Led and supervised a customer service team, improving KPI performance through coaching and process improvements and resolving escalated complex queries to maintain high customer satisfaction.

Team Supervision Performance Management Coaching Customer Escalation Root Cause Analysis KPIs Cross Functional Collaboration Microsoft Office

Education

Degrees, certifications, and relevant coursework

Pasay City University

Bachelor of Science in Business Administration, Marketing

2019 - 2023

Undergraduate third-year college coursework toward a Bachelor of Science in Business Administration with a major in Marketing completed between 2019 and 2023.