I’m looking for a healthcare analytics or operations role where I can use workflow analysis and EMR data to improve documentation accuracy, identify stakeholder needs, and strengthen cross-team collaboration while driving continuous quality improvement and lower delivery costs.
Open to opportunities
Kenny Wagner
@kennywagner
Healthcare analyst and case management professional improving clinical workflows and quality metrics with data-driven insight.
United StatesWhat I'm looking for
I’m a healthcare operations professional with 10+ years of experience across EMR-based care coordination, workflow analysis, and cross-functional stakeholder collaboration. I assess clinical and administrative workflows, spot process gaps, and translate business requirements into practical solutions.
In my current DSNP Case Management Analyst role, I use clinical documentation systems to build individualized care plans that capture member health goals and social determinants of health. I conduct health risk assessments and analyze data to close HEDIS care gaps, supporting quality metrics and STAR rating performance reporting.
I’ve consistently maintained 90%+ accuracy on chart/documentation audits while meeting productivity and quality-assurance targets. I also collaborate daily with interdisciplinary teams to troubleshoot member issues and optimize care workflows.
Previously, I led case management operations by directing a team of 10 case managers and improving service delivery through workflow design, training, and documentation standards. I also coordinated the end-to-end launch of a healthcare enrollment program, delivering training for partner agencies and streamlining process delivery with a focus on measurable client impact.
Experience
Work history, roles, and key accomplishments
Current
● Use clinical documentation systems to build individualized care plans, capturing member health goals, treatment needs, and social determinants of health — comparable to gathering business/technical requirements from end users.
● Conduct health risk assessments and analyze data to close HEDIS care gaps, directly supporting quality metrics and STAR rating performance reporting.
●
Current
Build individualized care plans using clinical documentation systems and capture member health goals, treatment needs, and social determinants of health. Conduct health risk assessments and analyze data to close HEDIS care gaps, while maintaining 90%+ chart/documentation audit accuracy and collaborating daily with interdisciplinary care teams.
● Directed a team of 10 case managers supporting 900+ clients; designed workflows, training programs, and documentation standards, and provided ongoing performance coaching.
● Assessed existing workflow processes across departments, identified gaps, and implemented process changes to improve service delivery and continuity of care.
● Partnered with providers, clinic staff, and ph
● Led the end-to-end development and launch of a first-of-its-kind healthcare enrollment program, from concept to implementation, resulting in unprecedented growth with enrollment of 200+ clients in the first year.
● Established partnerships and outreach strategies that expanded program reach and secured additional agency funding.
● Designed and delivered training presentations
Education
Degrees, certifications, and relevant coursework
WU
Western Governors University
Master of Business Administration - MBA
Western Governors University
Master of Business Administration, Business Administration
Completed an MBA program at Western Governors University in December 2024.
UF
University of Central Florida
Bachelor of Science - BS, Public Administration
University of Central Florida
Bachelor of Science, Public Administration
Earned a Bachelor of Science in Public Administration from the University of Central Florida, completed May 2013.
VC
Valencia College
Associate of Arts - AA
Valencia College
Associate of Arts
Earned an Associate of Arts from Valencia College, completed May 2010.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
70k-100k USD
Job categories
Health Data AnalystHealthcare Operations AnalystHealthcare Data AnalystCase Management AssociateProgram CoordinatorQA SpecialistHealthcare Analytics AnalystHealthcare Research AnalystHealthcare Advisory AnalystHealthcare AnalysisHealthcare Technology AnalystHealthcare Solutions AnalystHealthcare Business AnalystHealthcare IT Analyst
Skills
Case ManagementMedical Case ManagementMotivational InterviewingHEDISHealthcare Effectiveness Data and Information SetHealthcare OperationsWorkflow AnalysisClinical DocumentationElectronic Medical RecordsData AnalysisQuality AssuranceQuality Of DocumentationTrainingLeadershipExcelStakeholder EngagementProject CoordinationProject ManagementInsuranceMarketingCommunity OutreachAnd PresentationsHealthcare EnrollmentSocial Determinants of HealthCompiled
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