
Cam Franklyn
@camfranklyn
Operations support professional at Humdrum who coordinates rosters for 300–500 workers and keeps NDIS operations running smoothly.
What I'm looking for
At Humdrum, I build rosters and match support workers with participants across a casual workforce of 300–500. I manage a small administration department, oversee onboarding and the end-to-end NDIS participant journey, and report to the directors and COO.
I also manage budget allocation, NDIS Commission compliance, internal quality audits and incident reporting at Humdrum. As the organisation grows, I develop processes and policies to support its operations.
At The Chart and Map Shop, I worked directly with marine industry customers, translating specialist chart and mapping requirements into tailored solutions and fulfilling bespoke orders. I also handled technically complex enquiries involving design software, network routers and advanced printing systems.
Earlier, at Red Hot Design, I managed a team of fifteen and directed production runs exceeding 1,000 custom garments per order. I’m looking for a Fremantle operations support role in a team that values safety, reliability and doing things properly.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager & Creative Lead
Humdrum
May 2023 - Present (3 years 5 months)
Build rosters and match support workers with participants across a casual workforce of 300-500, coordinating availability and workloads. Manage a small administration department, own onboarding and the end-to-end NDIS participant journey, and report directly to directors and COO.
Retail Manager & Tech Advisor
The Chart and Map Shop
Jul 2021 - May 2023 (1 year 10 months)
Dealt directly with marine industry customers, translating specialist chart and mapping requirements into tailored solutions and fulfilling bespoke orders. Ran day-to-day retail operations and stock control across a large specialty product range.
Production Coordinator & Operations Manager
Red Hot Design
Nov 2020 - Aug 2021 (9 months)
Managed end-to-end production tracking, from concept through to final delivery. Owned staff rosters, leave management and stock procurement, and held the line on quality control across all outgoing products while meeting high-pressure deadlines.
Logistics & Production Coordinator
Verve Photography
May 2019 - Sep 2020 (1 year 4 months)
Directed a nationwide logistics rollout for high-value artwork shipping, moving 300+ items daily across Australia. Managed the physical production process end-to-end, guiding the team through digital printing and finishing across canvas, acrylic and aluminium.
Retail Assistant & Technical Specialist
Coburg Aquarium
May 2018 - May 2019 (1 year)
Delivered expert technical troubleshooting across complex aquatic systems and advised clients on marine biology best practice.
Assistant Printer
While You Sleep Screen Printing
Jan 2018 - May 2018 (4 months)
Operated automated and manual machinery in a high-volume commercial print studio, delivering consistent quality on tight turnarounds.
Visual Lead & Sales Specialist
Bose Pty Ltd
Jul 2016 - Dec 2017 (1 year 5 months)
Named Employee of the Month for Australia after posting the highest recurring sales figures in the network. Led the setup of premium visual displays in line with strict international brand standards and delivered top-tier technical customer support.
Production & Retail Manager (2IC)
Red Hot Design
Jan 2012 - Dec 2016 (4 years 11 months)
Managed a team of fifteen staff, owning training, supervision and performance. Directed large-scale production runs exceeding 1,000 custom garments per order and operated complex print machinery.
Art Handling & Cataloguing Volunteer
Warmun Art Centre & Haasts Bluff Art Centre
Entrusted with the physical handling and high-end cataloguing of culturally significant artworks valued between $150,000 and $500,000, across two remote Aboriginal art centres. Assisted with detailed condition reporting and archival photography.
Education
Degrees, certifications, and relevant coursework
Melbourne Polytechnic
Statement of Attainment, Information Technology
Completed a Statement of Attainment in Information Technology at Diploma level in 2018.
Somerville Baptist College
High School Diploma, General Studies
Completed high school education, earning a High School Diploma in 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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