Tat Andrew
@tatandrew
I resolve product support queries and improve user experiences across Salesforce, digital systems, and stakeholder services.
AustraliaWhat I'm looking for
At the Australian Public Service Commission, I manage APSJobs support queries in Salesforce, assist internal and external stakeholders, support data requests, and contribute to system enhancements and Career Pathways administration.
I've also run Wallace & Rigby, a hand-dyed textile business, while overseeing online retail operations at Kraftkolour across inventory, quoting, invoicing, customer liaison, and product development. My background combines customer service, technical troubleshooting, administration, record keeping, and practical support across government, private-sector, and community settings.
Experience
Work history, roles, and key accomplishments
Product Support Officer
Australian Public Service Commission
Nov 2024 - Present (1 year 9 months)
Manage and resolve queries directed to the APSJobs support team using Salesforce. Provide information and support to internal and external stakeholders, prioritize workload, and assist in improving user experience and system enhancements.
Owner
Wallace & Rigby
Jan 2016 - Present (10 years 7 months)
Manage all aspects of a hand-dyed textile small business. Engage customers through markets and online platforms like Etsy, maintain stock, financial records, and customer communication.
Office Manager
Kraftkolour
Jun 2020 - Nov 2024 (4 years 5 months)
Oversee day-to-day operations of an online textile supply business. Handle inventory, quoting, invoicing, and customer liaison, research and develop new products, and resolve product-related customer issues.
Animal Attendant
RSPCA
Dec 2019 - May 2022 (2 years 5 months)
Provided daily care, enrichment, and monitoring of animals. Used ShelterMate software and followed infection control protocols.
Disability Support Worker
Independent
Dec 2019 - Jun 2020 (6 months)
Assisted with daily tasks such as shopping, cooking, and general support.
Animal Attendant
Bones and Harmony
Dec 2018 - Dec 2019 (1 year)
Provided daily care, enrichment, and monitoring of animals. Handled customer-facing duties, social media, and use of Hubspot CRM.
Customer Service
Subway
Feb 2017 - Dec 2018 (1 year 10 months)
Delivered fast-paced customer service and register operations.
Education
Degrees, certifications, and relevant coursework
Box Hill TAFE
Certificate IV, Veterinary Nursing
Completed a Certificate IV in Veterinary Nursing with a focus on reception skills.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
Interested in hiring Tat?
You can contact Tat and 90k+ other talented remote workers on Himalayas.
Message TatGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
