At Paylocity, I deliver in-person, virtual, and blended training for Inside Sales, Client Training, and Implementation teams. I coach new hires through classroom instruction, one-to-one sessions, and practice with live and recorded calls.
I partner with Learning & Development and business leaders to identify skill gaps, improve curriculum, and evaluate trainee progress. I also created the AM Tips & Tricks Community Page as a resource for Account Managers to share system and client insights.
As a freelance SEO and social media contractor, I supported clients across several industries with website optimization, content, and paid social campaigns. Earlier customer service roles included supporting customers through calls, chat, and email, and resolving account, order, and reservation issues.
