Open to opportunities

Ambohndem Roland Anumbong

@roland

Message

I turn customer and operational data into clear, actionable recommendations.

Cambodia

Message

What I'm looking for

I'm looking to apply SQL, Excel, Python, and data visualization to turn operational or customer data into actionable recommendations, while growing in a collaborative, multicultural analytics environment.

Analytically-minded professional transitioning into data analytics after 10+ years of cross-functional experience in operations, customer support, and reporting across Asia and Africa. Currently applying SQL, Excel, and data visualization in a live analytics role as a Customer Service Analyst. Google Data Analytics Certificate holder with a track record of building trust across multicultural teams and turning ambiguous problems into clear, actionable recommendations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Analyst

Current

Angkor Cambodian Food

Nov 2025 - Present (9 months)

Analyzes customer support trends and feedback data across phone, email, and chat channels to identify recurring issues and process improvement opportunities. Builds reports and tracks performance metrics to support business decisions.

Customer Support Data Analysis CRM Ticketing Systems Reporting CSAT Resolution Times Ticket Volume