Caleb Osborne

Oversee day-to-day distribution operations including receiving, storage, dispatch, inventory optimization, and team leadership to ensure timely deliveries and regulatory compliance. Manage labeling, lab-testing coordination, and the distribution budget while implementing process improvements.

Manage the inventory department including Metrc reporting, delivery processing, expiring-product reports, daily retail audits, POS cataloging, and training inventory staff. Oversee marketing and account management for over 20 cannabis market brands and coordinate third-party brand relationships.

Performed inventory counts, reconciliations, and replenishment using Excel while maintaining stock levels and updating promotional pricing. Supported POS data collection, participated in system training, and ensured accurate storage and accounting of products.

Organized and led onboarding and safety training sessions for new employees and processed onboarding courses; coordinated with site leaders and national teams to develop and improve training programs. Performed TDR reporting for truck deliveries when the TDR team was not scheduled.

Managed opening/closing procedures, assisted patients and budtenders with POS transactions, maintained DOH compliance, and conducted daily inventory counts and rotations. Trained staff on POS and DOH systems and handled petty cash and safe transactions.

Delivered vehicle parts to dealerships and body shops, collected cash payments, performed daily truck checks, and managed loading and inventory verification for scheduled routes. Maintained tight route schedules and customer service standards.

Assisted patients with POS transactions and product education, promoted sales to rotate inventory, and maintained DOH compliance and balanced registers. Fostered customer relationships and supported in-store merchandising.

Managed customer sales journeys, processed vehicle and warranty paperwork using Dealer Daily and Reynolds & Reynolds CRM, coordinated vehicle deliveries, and maintained long-term client relationships and follow-ups. Provided product information and upsell options.

Supervised front-end registers and cashiers, handled money transactions and credit applications, and supported store management to ensure efficient checkout and high customer service standards. Oversaw register operations and trained staff.

High school diploma from Agora Cyber Charter School in King of Prussia, PA.