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Caitlin Spresser

@caitlinspresser

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Communications-driven operations leader with childcare, EMS, and customer service expertise.

United States

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What I'm looking for

I seek a role leveraging operations and communications strengths where I can lead teams, improve processes, build client relationships, and contribute to community-focused services.

I am a strategic and results-driven communications professional with broad hands-on experience running operations, leading teams, and delivering excellent client service across childcare, property management, telecommunications, and emergency medical services.

I founded and managed a licensed private childcare business, overseeing daily operations, curriculum coordination, billing, budgeting, marketing, and family communications to sustain enrollment and build trust.

As an office and property manager, I handled multi-account financials, payroll, shipping logistics, vendor relations, and supported property managers across locations; as a customer service specialist I resolved technical issues and promoted products to increase sales.

From 2017–2024 I served as an EMT, providing BLS, stabilizing and transporting patients, documenting care, operating emergency equipment, and collaborating with multidisciplinary emergency teams while maintaining compliance with medical protocols.

Experience

Work history, roles, and key accomplishments

Current

Owner / Operator

Current

Private Childcare Business

Nov 2024 - Present (1 year 4 months)

Founded and managed a licensed childcare business, overseeing daily operations, billing, budgeting, curriculum coordination, and family communications to maintain enrollment and client satisfaction.

Operations Management Budgeting Scheduling Conflict Resolution Marketing Outreach

Emergency Medical Technician

Sheridan County EMS

Mar 2017 - Dec 2024 (7 years 9 months)

Responded to emergency and non-emergency calls providing BLS, patient assessment, stabilization, documentation, and coordination with hospital and emergency teams from 2017-03 to 2024-12.

Medical Documentation Emergency Response Team Coordination

Customer Service & Sales Specialist

Nex-Tech Telecommunications

Sep 2022 - Oct 2023 (1 year 1 month)

Delivered high-level customer service, resolved technical issues, processed payments and service orders, and promoted telecommunications products to increase sales opportunities and customer satisfaction.

Customer Service Technical Troubleshooting Sales Order Processing Scheduling CRM Communication

Office Manager / Property Manager

Bainter Construction

Mar 2019 - Sep 2022 (3 years 6 months)

Managed property operations and office administration for 20+ accounts/LLCs including tenant communications, leasing coordination, payroll, billing, accounts payable/receivable, and domestic/international shipping coordination.

Property Management Office Administration Accounting Payroll Billing Vendor Management Logistics Tenant Relations