caitlin mbaku

At Clear Waypain, I manage 150+ daily customer interactions in English and French across phone, email, and live chat, resolving ride inquiries, service complaints, scheduling concerns, and account questions. I also mentor new hires, document audit-ready records in Commend Studio, and partner with dispatch and operations on complex escalations.

Previously, I supported credit card customers at JMJ Health Care and handled orders, returns, shipping, sales support, and technical troubleshooting at Women’s Wellness. I bring five years of customer service experience focused on first-call resolution, de-escalation, compliance, accurate documentation, and better customer experiences.