Open to opportunities

Caitlin Howard

@caitlinhoward

Message

Motivated customer service professional eager to learn and grow.

United States

Message

What I'm looking for

I am looking for a remote position that allows me to leverage my customer service skills while providing opportunities for growth and learning.

Hello, my name is Caitlin Howard. I bring over five years of experience in the customer service industry, where I have honed my skills in operational efficiency and team leadership. My recent role as an Assistant Manager at PilotFlying J allowed me to drive significant improvements in customer satisfaction and employee retention, showcasing my ability to lead and inspire a team.

In addition to my management experience, I have a strong background in education as a Math Tutor at Madisonville Community College. There, I developed personalized tutoring strategies that led to remarkable improvements in student performance. My passion for helping others succeed is evident in my collaborative approach with faculty and my commitment to enhancing student engagement.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

PilotFlying J

Mar 2023 - Present (2 years 6 months)

Promoted to Assistant Manager within one year by driving operational efficiency and enhancing customer satisfaction scores by 20%. Led a team of 15 staff members, implementing training programs that improved employee retention rates by 30%. Streamlined inventory management processes, reducing waste by 25% and increasing profit margins by 10%.

Efficiency Improvement Customer Satisfaction Team Leadership Training Inventory Management Process Improvement

Math Tutor

Madisonville Community College

Aug 2021 - Dec 2022 (1 year 4 months)

Developed and implemented personalized tutoring strategies, resulting in a 30% improvement in student test scores and a 25% increase in course pass rates. Conducted over 150 one-on-one and group tutoring sessions per semester, enhancing students' understanding of complex mathematical concepts. Collaborated with faculty to design supplemental curriculum materials, leading to a 40% increase in stude

Curriculum Development Mathematical Concepts Teaching Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Muhlenberg County High School

High School Diploma, General Studies

Activities and societies: All-District Band, All-State Band

Completed high school education with a focus on academic excellence. Participated in multiple dual credit and AP courses, demonstrating a commitment to advanced learning.