Rachelle Hall
@rachellehall
Dedicated customer service professional with strong communication skills.
What I'm looking for
With a solid background in customer service and management, I have honed my skills through various roles, including my current position as a Customer Service Clerk at The UPS Store. My experience has equipped me with the ability to handle customer inquiries, process transactions efficiently, and maintain a positive store environment. I take pride in ensuring that customers receive the best service possible, and I am always eager to exceed their expectations.
In addition to my customer service roles, I have also served as an Assistant Manager at Dollar Tree, where I supervised employees and managed daily operations. My leadership experience has taught me the importance of clear communication and teamwork in achieving store goals. I am passionate about creating a welcoming atmosphere for both customers and staff, and I strive to maintain high standards of service and organization in every task I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Clerk
The UPS Store
Feb 2025 - Present (8 months)
Currently, I am a Customer Service Clerk at The UPS Store, where I manage store operations, process shipments, and handle customer transactions using CMS and POS systems. I also fulfill print orders, assist with computer use, and address customer inquiries via phone and email.
Customer Service Associate
The UPS Store
Oct 2023 - Feb 2024 (4 months)
As a Customer Service Associate, I was responsible for opening and closing the store, processing shipments, and managing Amazon returns. I also completed customer print orders, assisted with computer use, and handled customer inquiries.
Assistant Manager
Dollar Tree
Dec 2022 - Apr 2023 (4 months)
As an Assistant Manager, I supervised employees, ensured daily tasks were met, and managed cash registers and POS systems. I also handled store safe funds, maintained store cleanliness, and trained new employees.
Lead Teacher
Math ETC Before/After Care
Aug 2021 - Dec 2022 (1 year 4 months)
As a Lead Teacher, I created short learning lessons, assisted children with homework, and organized playtime activities. I also transported children to and from school events, maintained center cleanliness, and ensured the well-being and safety of all children.
Team Member FOH/BOH
Panda Express
Jan 2020 - Aug 2021 (1 year 7 months)
As a Team Member, I took and served orders, managed the cash register, and maintained the cleanliness of the dining area. I also rotated and labeled food products, restocked beverage stations, and prepared meal items.
Office Assistant/Receptionist
Chesapeake Professional Seminars, LLC
Nov 2019 - Feb 2020 (3 months)
As a Volunteer Office Assistant/Receptionist, I completed weekly tasks such as sending and responding to emails, collaborated with the project team to plan business events, and recruited promoters and business partners. I also scheduled appointments, recorded events, and designed business advertisements.
Teacher Aide
Drop Zone Daycare Center
Jan 2016 - Jan 2017 (1 year)
As a Volunteer Teacher Aide, I supervised and interacted with children during all activities, maintained appropriate communication with staff and families, and ensured the cleanliness of the center. I also provided basic needs for children, entertained them with various activities, and collaborated with staff to produce center programs.
Education
Degrees, certifications, and relevant coursework
Prince George's Community College
Certificate, Early Childhood Development
Completed coursework to become certified in Early Childhood Development. Gained foundational knowledge and practical skills in child development and early education principles.
Thomas Stone High School
High School Diploma, General Studies
Obtained a high school diploma, completing general education requirements. Developed foundational academic skills across various subjects.
Availability
Location
Authorized to work in
Job categories
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