Lavanda Wright

At Love Your Patient Management, I lead end-to-end client implementations from discovery through go-live, hypercare, and ongoing support. I maintained 100% client retention, improved after-hours support by 80%, reduced audits by 50%, and supported 88% five-star patient satisfaction.

I’ve managed an agentic AI implementation for a nephrology client, coordinating clinical workflow design, testing, data collection, and stakeholder approvals across medication refills, scheduling, ER consults, and provider-to-provider consults. I use Monday.com, AWS, Power BI, TalkDesk, and Excel to track delivery, analyze performance, and guide staffing and operational decisions.

My healthcare background includes quality, compliance, patient advocacy, SaaS product support, and clinical operations at UC Health, TriHealth, Cincinnati Children’s Hospital Medical Center, and London Computer Systems. I translate clinical needs into practical technology solutions while strengthening documentation, provider performance workflows, and patient care.