Julia Baptista

Conduct outbound calls to prospective insurance clients, meeting daily productivity and conversion KPIs for American insurance companies and improving lead qualification.

Developed internal employee management platform features using React and Java Spring Boot, implemented course management module and refactored monolith to microservices to improve maintainability.

Documented processes, prepared commercial materials and performance reports, and conducted active outreach to suppliers to promote receivables anticipation programs, improving program adoption.

Planned and developed company website using Bootstrap, prospected clients via email and phone using MailChimp, and supported administrative operations for the securitization business.

Extracted and compiled web analytics data, built dashboards and metric plans, and delivered performance analysis reports to clients to identify optimization opportunities.

Performed web analytics and user behavior analysis for campaigns and websites, monitored brand and competitor performance on social media, and supported large client projects.

Managed a portfolio of ~600 high-income customers, provided consultative sales of banking and investment products, and consistently targeted monthly sales goals.

Researched and identified new business opportunities with banks and investors, conducted demos, negotiated contracts, and supported prospects through closing.

Assisted premium customers with dive equipment purchases, managed purchase orders and returns, and prepared monthly sales reports to support operations.

Activities and societies: Hands-on exercises with Spring Boot, Hibernate, Postman, SQL and unit tests.

Completed a Java acceleration program focused on Java, Hibernate, Spring Boot, unit testing and backend development tools.

Activities and societies: Projects in React, Node.js, SQL, MongoDB, Git; module completion projects and instructor mentorship.

Completed a comprehensive web development program covering Front-end, Back-end, computer science, agile methodologies and professional skills with ~1500 hours of training.

Activities and societies: Training in web analytics tools and development of performance reports.

Completed a complementary course in digital metrics and web analytics focused on measurement and performance reporting.

Postgraduate specialization in Marketing with coursework in marketing strategy and related professional applications.

Bachelor's degree in Business Administration covering core business disciplines and administrative practices.