Open to opportunities

Cailin Bliss

@cailinbliss

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Dedicated claims specialist with strong customer service and analytical skills.

United States

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What I'm looking for

I am looking for a role that fosters growth and values teamwork, where I can utilize my skills in customer service and claims management.

I am a Claims Specialist II at Mercury Insurance, where I leverage my psychology background to evaluate claims effectively. My role involves obtaining crucial information from various sources, including witnesses and law enforcement reports, to determine liability and ensure customer satisfaction. I pride myself on my ability to communicate clearly and empathetically with clients, guiding them through the claims process while addressing their concerns promptly.

My experience as a Medical Receptionist at Inland Psychiatric Medical Group has further honed my organizational and multitasking abilities. I managed patient interactions and administrative tasks simultaneously, ensuring a smooth workflow in a high-volume environment. My dedication to customer service and teamwork has been recognized through various awards, including departmental honors in my academic pursuits.

As I continue to grow in my career, I am eager to apply my skills in a challenging role that values collaboration and innovation. I am committed to delivering exceptional service and contributing positively to my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Claims Specialist II

Current

Mercury Insurance

Oct 2024 - Present (11 months)

Obtained information from involved parties, utilized law enforcement reports, and sought additional evidence to evaluate facts of loss and determine liability. Reviewed and explained coverages and claims processes with customers, set reserves, arranged vehicle inspections, and made referrals to specialty teams. Researched and responded to customer inquiries and concerns to ensure satisfaction and

Problem Solving Customer Service Communication

Medical Assistant Intern

Inland Psychiatric Medical Group

Aug 2023 - Present (2 years 1 month)

Assisted in administering Transcranial Magnetic Stimulation Therapy. Worked closely with medical staff and doctors to support patient care. Enhanced understanding of medical processes and patient management.

Patient Care Team Collaboration Communication

Medical Receptionist

Inland Psychiatric Medical Group

Jun 2023 - Present (2 years 3 months)

Managed patient check-ins and check-outs, processed lab orders, and coordinated with pharmacies regarding medications, initiating prior authorizations. Handled high-volume phone calls and provided comprehensive customer service. Developed strong multitasking abilities, balancing administrative tasks with patient interactions.

Customer Service Organizational Skills Microsoft Teams Word Excel Time Management

Server

Red Robin

Oct 2021 - Present (3 years 11 months)

Delivered exceptional customer service and support in a fast-paced environment. Developed effective communication and teamwork skills. Managed time efficiently to maintain high service standards.

Customer Service Communication Teamwork Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

University of La Verne

BS, Psychology

Activities and societies: Recognized for leadership and sportsmanship in university sports.

Graduated college with departmental honors in my prospective field. Recipient of the Pace: Founders Scholarship for academic excellence. Recognized for leadership and sportsmanship in university sports.