Open to opportunities

Cade F

@cadef

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Assistant General Manager and consultative sales leader who improves service quality, conversion rates, and operations.

United States

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What I'm looking for

I’m looking for a results-driven retail or service role where I can apply process improvement and customer-experience expertise to grow sales and operational efficiency, lead and develop teams, and use metrics to improve outcomes.

I’m an Assistant General Manager with 4+ years of hands-on experience driving retail and service operations through strong team leadership, training, and customer-focused selling. I build repeat business by pairing consultative conversations with operational discipline and measurable performance tracking.

In my current role, I lead daily store operations to keep service flow smooth and sales consistent. I train and coach staff across shifts, monitor key performance metrics, and use a customer feedback process to refine service delivery and improve customer satisfaction.

Before that, I strengthened revenue through consultative selling as a Sales Associate—matching devices and plans, closing individual sales, and improving conversion rates and average transaction value. I also resolved objections with tailored cost-saving options, helping lift client satisfaction while supporting floor coverage through new-hire training.

Across diverse roles—from server and client-facing service work to energy brokerage and hands-on production—I’ve developed a practical, improvement-driven approach. I’ve supported lead generation and CRM-based follow-ups, managed customer expectations under fast-paced conditions, and maintained high-quality standards in production and service.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

Jiffy Lube

Jul 2024 - Present (2 years)

Led daily store operations to maintain high sales performance and smooth service flow. Trained and coached staff, monitored performance metrics, and implemented a customer feedback process to improve service quality and repeat business.

Team Leadership Customer Service Sales Performance operational performance Service quality Repeat Business

Sales Associate

Dallas Texas Consultants

Jan 2024 - Jul 2024 (6 months)

Provided family-focused consultations to match devices and plans, driving revenue growth per shift. Closed sales using consultative selling and resolved customer objections with tailored cost-saving options.

Consultative Selling Consultation Sales Revenue Growth Conversion Rate Optimization Average Transaction Value Objection Handling Customer Relationship Management

Screen Printer, Trade Show Specialist

The Shirt Locker

Dec 2023 - Apr 2024 (4 months)

Managed daily screen printing production and prioritized jobs to meet same-day deadlines. Supported customers with order placement and payment processing, prepared screens for consistent print quality, and worked trade show booths to drive sales and engagement.

Screen Printing Production Scheduling Same Day Deadlines Order Processing Payment Processing Screen Preparation (Cleaning Coating)Quality Control Customer Engagement

Energy Broker

National Utilisource

Aug 2023 - Dec 2023 (4 months)

Cold-called corporate and mid-market prospects to generate qualified leads and grow the client pipeline. Closed energy supply agreements, developed tailored pricing proposals, and used a CRM system to track leads and optimize follow-ups.

Cold Calling Lead Generation B2B Sales Conversion Rate Optimization Market Analysis

Server

Olive Garden

Jan 2022 - Dec 2023 (1 year 11 months)

Greeted and seated guests, took accurate orders, and delivered friendly service to support repeat customers and positive feedback. Coordinated with kitchen and hosts to resolve order issues and trained new servers on POS and service flow.

Hospitality Guest Service Customer Service POS Kitchen Coordination team training Issue Resolution

Technician

Midas

Mar 2023 - Aug 2023 (5 months)

Performed oil and fluid services, transmission changes, brake repairs, and suspension diagnostics to maintain vehicle reliability and safety. Worked with the crew to complete service bays faster and used diagnostic tools to support effective repairs.

Automotive Repair Oil & Fluid Services Transmission Changes Brake Repair Suspension Diagnostics Vehicle maintenance Safety & Standards Diagnostics Shop Throughput Improvement

Embroiderist, Screenprinter & Operator

The Shirt Locker

Jan 2022 - Mar 2023 (1 year 2 months)

Operated screen printing and embroidery machines to produce custom garments with consistent quality control. Managed heat press and finishing processes, supported trade show sales, and trained on new embroidery equipment to expand order capacity.

Screen Printing Embroidery Machines Heat Press Operation Quality Control Trade Show Sales Payment Processing Training

Front Office Rep. & Shirt Organizer

Quick Draw Shirts

Jan 2022 - Dec 2022 (11 months)

Organized inventory and processed online orders to improve order fulfillment reliability and shipping accuracy. Operated screen printing equipment safely, matched colors to specifications, and maintained inventory tracking to reduce fulfillment delays.

order fulfillment Shipping Accuracy Screen Printing Equipment Operation Ink Color Mixing & Matching Packaging