Mykeisha Moses
@mykeishamoses
Operations and guest-experience leader focused on daily results and team performance.
What I'm looking for
I lead daily operations with a focus on productivity, guest service, and consistent execution. I coordinate essential procedures to plan, organize, direct, and carry out retail and restaurant workflows.
At The UPS Store, I assist in managing daily retail operations, recruit and supervise personnel, and support performance through weekly meetings. I schedule, track, and monitor parcel deliveries, equipment delivery and repair claims, and maintain structured logging for best-practice record retention.
Earlier, I served as a General Manager at Darbster Restaurant, overseeing daily operations including selection, development, and employee performance management. I also handled administrative tasks using standard automated office systems and supported operational and procedural issues through clear employee direction.
I bring budget and payment accountability, including monitoring cash receipts, payment processing records, budgets, and financial reporting such as invoices and logs. I prioritize a safe guest and working environment through prompt accident reporting and cost-control practices, while staying committed to ongoing professional and educational enrichment.
Experience
Work history, roles, and key accomplishments
Assistant Manager
The UPS Store
Jan 2017 - Present (9 years 6 months)
Assists in managing daily retail operations, including recruiting, supervising, motivating, and evaluating staff. Schedules and tracks parcel deliveries and equipment delivery/repair claims, maintains structured logs for record retention, and ensures strong guest service while handling complaints.
General Manager
Darbster Restaurant
Jan 2015 - Jan 2017 (2 years)
Managed daily operations, including employee selection, development, and performance management. Completed administrative tasks using standard office systems and Microsoft Office applications, and maintained logs, budgets, records, filing systems, and cash/payment processing records.
Assistant Manager
Pollo Tropical
Jan 2007 - Jan 2015 (8 years)
Ensured efficient restaurant operations while maintaining production, productivity, quality, and customer-service standards. Managed cost controls, maintained accurate financial reports and administrative duties (invoices and personnel/payroll records), and supported workplace and guest safety by completing accident reports when needed.
Education
Degrees, certifications, and relevant coursework
Palm Beach State College
Bachelor of Business Administration & Management, Business Administration & Management
Pursuing a Bachelor of Business Administration & Management degree at Palm Beach State College, anticipated to complete in Spring 2027.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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