Open to opportunities

Juan Paul User

@juanpauluser

Message

I lead guest-focused operations, strengthen teams, and improve service performance.

United States

Message

What I'm looking for

I'm looking for an opportunity where I can lead operations, develop strong teams, improve customer experiences, and use data, communication, and adaptable problem-solving to deliver better results.

At FEG at Kalahari, I managed location operations and finances, built team culture, and reduced guest issues by 50% through prompt, understanding service.

I've hired and coached employees, maintained inventory and quality standards, analyzed reporting to reverse negative trends, and kept cross-team communication strong. As a bilingual Spanish speaker, I connect more easily with guests while handling high-stress situations calmly.

Earlier, I increased art gallery walk-ins through street advertising and social media marketing, improved shipping and receiving performance, and supported customer service, merchandising, and appliance troubleshooting.

Experience

Work history, roles, and key accomplishments

Assistant General Manager

FEG

Sep 2020 - Jun 2025 (4 years 9 months)

Managed operations and finances, reduced guest issues by 50%, and maintained inventory and reporting. Used bilingual skills to assist guests and applied positive coaching to improve morale.