CUC3zrr User
@c3zrruser
Multilingual payment operations professional with banking and customer-service expertise.
United StatesWhat I'm looking for
I am a motivated, multilingual payments and banking professional with hands-on experience in payment operations, teller functions, and customer service across financial and online gaming environments. I consistently monitor transactions, process escalated withdrawals, and identify fraud while meeting quality and KPI targets.
At Penn Interactive Ventures I advanced from Jr. Payment Operations Analyst to Sr. Payment Operations Analyst, reviewing escalated withdrawals up to $50,000, monitoring payment providers, and coaching analysts to ensure accuracy and compliance. In branch banking roles I performed teller and head teller duties, handled cash shipments and ATM distribution, and executed specialized services like foreign currency exchange and cashier's checks.
I bring an out-of-the-box mindset, strong organizational and communication skills, and a track record of improving processes to enhance customer experience and operational efficiency. I work well independently or in teams and am authorized to work in the US for any employer.
Experience
Work history, roles, and key accomplishments
Sr. Payment Operations Analyst
Penn Interactive Ventures
Jun 2023 - Present (2 years 6 months)
Monitor and review payment analysts' work, ensure payment providers operate correctly, and review/process escalated withdrawals up to $50,000 while investigating disputed charges and supporting team scheduling.
Teller
Citibank Financial
May 2018 - Present (7 years 7 months)
Managed cash operations including cash counts, deposits, vault and safety deposit box procedures, foreign currency exchange, and issuance of cashier/traveler's checks and money orders.
Payment Operations Analyst
Penn Interactive Ventures
Jul 2022 - Jun 2023 (11 months)
Analyzed and monitored payment transactions, identified potential fraud, optimized payment processes, processed withdrawals up to $10,000, and reviewed player-submitted payment documents.
Jr. Payment Operations Analyst
Penn Interactive Ventures
Dec 2021 - Jul 2022 (7 months)
Handled player inquiries across email, chat, and phone, resolved deposit/withdrawal issues, maintained KPIs, tracked trends, escalated payment issues, and processed payments/withdrawals promptly.
Customer Service Representative
TD Bank
Aug 2021 - Dec 2021 (4 months)
Managed high volumes of inbound/outbound calls, resolved customer issues per guidelines, identified needs for solutions or upsells, and met qualitative and quantitative targets.
Head Teller
Citibank Financial
May 2018 - Aug 2021 (3 years 3 months)
Supervised teller functions including daily cash reconciliation, deposit validation, vault access, specialized cash services, and cash distribution to ATMs to maintain branch operations.
Assistant Manager
Los Verdes
May 2016 - May 2018 (2 years)
Supported floor operations including customer service, order and shipment management, cooking and driving tasks, and ensured smooth daily restaurant operations.
Education
Degrees, certifications, and relevant coursework
BCBaruch College
2015 - 2017
Attended Baruch College from August 2015 to August 2017.
Newtown High School
Regents Diploma
2015 - 2015
Earned a Regents Diploma from Newtown High School in June 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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