At Investing.com, I supported payment and subscription processes for Investing Pro and shared detailed user feedback with the product team to contribute to product improvements.
I developed solutions for technical issues, collaborated with the team to update support procedures, and consistently achieved high scores in CSAT, Resolution Time, and Resolution Rate.
At Appen, I analyzed social media content and user feedback, contributing to a 30% reduction in inaccurate content. I also prepared data analysis reports to support business decisions.
