Open to opportunities

Esin Yılmaz

@esinylmaz

Message

I resolve technical service issues, improve operations, and turn field data into actionable support processes.

Turkey

Message

What I'm looking for

I'm looking for a technical support or operations role where I can resolve recurring issues, improve service processes, use data for clear actions, and coordinate effectively with customers, field teams, and internal stakeholders.

At Vestel, I supported smartphone after-sales operations for products exceeding 1 million units, guiding field teams through troubleshooting, diagnosis, and service-case resolution. I analyzed returns and recurring complaints, coordinated corrective actions with quality, engineering, and R&D, and created service bulletins and troubleshooting guidance.

I also built automated reporting outputs from field and production data, reducing manual preparation from 3–4 hours to daily automated outputs. More recently, I independently managed virtual-goods sales operations, including inventory, pricing, transactions, buyer communication, and market-based decisions.

Experience

Work history, roles, and key accomplishments

Independent Online Marketplace Operations

Self-Employed

Jan 2020 - Dec 2025 (5 years 11 months)

Managed sales of virtual goods in online gaming marketplaces, including pricing, inventory, transactions, and buyer communication. Independently handled day-to-day operational issues and adjusted strategies based on market changes.

Marketplace Operations Virtual Goods Pricing Strategy Inventory Management Transaction Management Market Analysis Problem Solving