At Flexicash Microfinance Bank, I assisted customers with registration and onboarding for the PalmPay app.
I handled outbound support calls to approximately 1,000 customers daily and provided WhatsApp support to approximately 500 customers daily, resolving enquiries and technical issues.
I guided customers through account setup and app-related challenges, documented support interactions, and helped maintain positive customer relationships through timely issue resolution.
At NYSC – Glado Computer College, Cross River State, I taught Home Economics and Basic Science. I also worked as a Laboratory Attendant at Federal Airports Authority of Nigeria (FAAN), assisting with laboratory operations, documentation, and safety procedures.
