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Happiness Ezike

@happinessezike

Customer Service Representative at PalmPay Microfinance Bank who handled 100+ daily calls and maintained 99.9% data accuracy.

Nigeria

Message

At PalmPay Microfinance Bank, I handled inbound and outbound customer calls, answered questions, and helped resolve issues. I documented interactions using CRM tools and Google Sheets, maintaining 99.9% data accuracy.

I also guided customers through applications and followed up on delayed responses. At African Independent Television, I assisted with programme scheduling and supported the MCR team in monitoring daily broadcasts.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

PalmPay Microfinance Bank

Mar 2026 - Sep 2026 (6 months)

Provided customer support through inbound and outbound calls, resolving issues and maintaining high service standards. Handled 100+ calls daily, documented interactions using CRM tools and Google Sheets, and consistently met 99.9% of monthly KPIs.

Customer Service Call Handling CRM Google Sheets Data Entry Problem Solving Complaint Resolution KPI Management

Intern

African Independent Television (AIT)

Feb 2025 - Jun 2025 (4 months)

Assisted with programme scheduling and coordinated the timing of aired content. Supported the MCR team in monitoring daily broadcasts and participated as a panelist on a television talk show.

Program Scheduling Broadcast Monitoring Communication Skills Presentation Skills