Open to opportunities

Victory Okoye

@victoryokoye

Message

Customer-focused professional with strong problem-solving and communication skills.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a Bachelor of Science in Mathematics from the Federal University of Agriculture, Abeokuta. My experience spans various roles, including Customer Service Representative at Palmpay Limited and Live Chat Support/Data Entry Officer at Prime-Mart Superstore. I excel in managing customer inquiries and resolving complaints efficiently, ensuring a seamless customer experience.

Throughout my career, I have developed strong communication and multitasking skills, allowing me to thrive in fast-paced environments. I am proficient in Microsoft 365 and have a knack for maintaining positive customer relationships. My commitment to continuous improvement is evident in my proactive approach to documenting customer interactions and feedback for service enhancement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Palmpay Limited

Apr 2024 - Present (1 year 2 months)

As a Customer Service Representative at Palmpay Limited, I assist customers with account-related inquiries through live chat, email, and phone. I efficiently resolve complaints, provide real-time troubleshooting support, and document customer interactions for service improvement.

Customer Service Live Chat Support Problem Solving Communication Skills CRM Tools Multitasking Documentation Customer Retention

Live Chat Support / Data Entry Officer

Prime-Mart Superstore

Jan 2022 - Feb 2024 (2 years 1 month)

In my role as a Live Chat Support and Data Entry Officer at Prime-Mart Superstore, I managed live chat support, responded to customer emails, updated records, and assisted with online order processing while ensuring data accuracy.

Live Chat Support Data Entry Customer Service Email Support Order Processing Pricing Accuracy Communication Skills Problem Solving

Typist

Soarex Computer Institute

Mar 2014 - Apr 2014 (1 month)

As a Typist at Soarex Computer Institute, I transcribed and edited digital documents, ensuring speed, accuracy, and proper formatting for clients.

Data Entry

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture, Abeokuta

Bachelor of Science, Mathematics

2018 - 2021

Completed a Bachelor of Science (B.Sc.) in Mathematics, focusing on various mathematical theories and applications. Developed strong analytical and problem-solving skills through rigorous coursework and projects.