Buen Ibishi
@buenibishi
Data Scientist and Product Owner building AI agents that cut costs 80% and serve 16,000+ users daily.
North MacedoniaWhat I'm looking for
I’m a Data Scientist and Product Owner with 5+ years of progressive technical experience in B2B SaaS, focused on building customer-centric AI solutions. I led development of an AI support agent that reduced operational costs by 80% while serving 16,000+ daily users, combining machine learning expertise with AWS cloud architecture and product thinking.
In my current role as Data Scientist & Product Owner at ready2order, I lead and develop an AI Agent and an AI call analytics tool, handling requirements, scope, AI research, data manipulation, and product design/implementation. I also built strong reliability habits through maintenance and logging with JIRA, and I bring hands-on technical support experience from installing and supporting POS systems remotely.
Experience
Work history, roles, and key accomplishments
Data Scientist & Product Owner
Ready2order
Oct 2024 - Present (1 year 8 months)
Led development of an AI support agent used by 16,000+ daily customers, reducing operational costs by 80%. Owned delivery by defining requirements/scope, selecting suitable models, and implementing training-data pipelines with ongoing JIRA-based maintenance and logging.
L2 Technical Support Engineer
Ready2order
Jan 2024 - Jan 2025 (1 year)
Provided L2 remote technical support for POS systems, supporting software/hardware maintenance, bug testing, and hardware installation and networking. Designed and implemented a new support phone line using AWS Connect.
L1 Technical Support Engineer
Heloo Croatia
Mar 2022 - Jan 2025 (2 years 10 months)
Delivered L1 remote installation support for POS software and peripherals, including printers, scanners, and cash drawers. Supported remote access troubleshooting and assisted with API support as part of resolving customer issues.
IT Support Engineer
MediaMarkt
Oct 2019 - Oct 2021 (2 years)
Provided IT/hardware support remotely for laptops, printers, phones, and kitchen appliances. Diagnosed issues and coordinated fixes through consistent hardware troubleshooting and support processes.
Education
Degrees, certifications, and relevant coursework
Southeast European University
Master’s degree in Data Science, Data Science
2023 - 2024
Earned a Master’s degree in Data Science at Southeast European University in Tetovo, North Macedonia.
Tech stack
Software and tools used professionally
Availability
Location
North MacedoniaAuthorized to work in
Job categories
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