Bobi Stojanov

Resolved complex customer issues via chat, phone, and email, and escalated bugs through Jira. Processed customer information in CRM systems and collected feedback to improve satisfaction.

Served as an escalation point for advanced technical support issues across desktop, web, and mobile products. Diagnosed and resolved complex software issues, collaborated with engineering teams, and contributed to knowledge bases.

Provided IT support for multiple clients, including hardware, software, and network maintenance. Performed network installation, administration, and remote support.

Maintained hardware, software, and network systems, ensuring good repair state. Handled network installation, administration, and also performed graphics design and social media administration.

Analyzed problems, performed troubleshooting, and communicated with site technicians and other NOCs. Managed incidents, remote support, system checks, and monitoring.

Installed, supported, and maintained Microsoft networks and computer systems, responding to service outages. Troubleshot hardware and software issues.

Handled retail sales of hardware and software solutions, assembling and installing computers. Provided troubleshooting for end-user hardware and software issues.

Directed dispatching, routing, and tracking of goods, and managed subordinate staff. Resolved customer complaints and implemented schedule and policy changes.

Supported Windows XP/7 desktop systems, networks, printers, and video surveillance. Administered Microsoft Windows Server 2008 R2, SQL Server 2008, and Exchange Server 2008.

Installed, supported, and maintained Microsoft servers and computer systems, responding to outages. Performed system and network administration and troubleshooting.

Maintained computers and network, performed data backups, and upgraded hardware. Handled people-meter firmware upgrades and repairs.

Provided freelance IT services including hardware and software maintenance, network installation, and performance optimization for Windows-based computers.

Constructed custom-made restorative and dental appliances.

Performed data backup, hardware upgrading, and maintenance of Windows-based computers and network in a Microsoft environment.

Conducted testing on complete, integrated systems to evaluate compliance with specified requirements.

Part-time student in Special Education and Rehabilitation, focusing on skills for people with special needs.

Part-time student in Contemporary Science and Technologies, covering software engineering, artificial intelligence, computer networking, and more.

Completed dental technician training, constructing custom made restorative and dental appliances.