bryon thakoor
@bryonthakoor
Dedicated customer service professional with strong teamwork skills.
What I'm looking for
My name is James Bryon Stephan Thakoor, and I am a dedicated customer service professional with extensive experience in various roles within the service industry. Currently, I serve as a Supervisor at Allianz Services Mauritius, where I have honed my skills in teamwork, problem-solving, and effective communication. My journey began as a Téléconseiller and has evolved through various positions, allowing me to develop a strong sense of personal responsibility and adaptability in fast-paced environments.
Throughout my career, I have consistently demonstrated my ability to learn quickly and adapt to new situations. My roles have required me to work both independently and collaboratively, providing support and guidance to my colleagues while maintaining courteous and effective working relationships. I am passionate about continual improvement and committed to delivering exceptional service to clients, which I believe is the cornerstone of a successful career in customer service.
Experience
Work history, roles, and key accomplishments
Superviseur SVI Prestataire
Allianz Services Mauritius
Aug 2022 - Present (2 years 10 months)
Currently supervising a team in the SVI department, focusing on enhancing service delivery and team performance. Responsible for planning and coordination while fostering teamwork and collaboration.
Chargé Clientèle SVI Prestataire
Allianz Services Mauritius
Jun 2021 - Jul 2022 (1 year 1 month)
Managed client interactions in the SVI department, ensuring high levels of customer satisfaction and effective communication. Developed strong relationships with clients and provided support as needed.
Chargé Clientèle BO Auto
Allianz Services Mauritius
Oct 2019 - Apr 2021 (1 year 6 months)
Handled customer inquiries and provided assistance in the BO Auto department, focusing on client needs and service excellence. Developed communication and problem-solving skills.
Formateur / Controleur Qualité
Allianz Partners
May 2018 - Jun 2019 (1 year 1 month)
Trained and evaluated staff on quality standards and service delivery, ensuring compliance and enhancing team performance. Fostered a culture of continuous improvement.
Chargé Clientèle
Allianz Partners
Oct 2017 - May 2018 (7 months)
Provided customer support and managed client relationships, focusing on service excellence and effective communication. Developed strong problem-solving skills.
Téléconseiller
Henry Schein
Mar 2015 - Sep 2017 (2 years 6 months)
Handled customer inquiries and provided support in a fast-paced environment, enhancing communication and problem-solving skills.
Télé-Agent
Linkeo ltd
Jul 2012 - Mar 2015 (2 years 8 months)
Engaged with clients over the phone, providing information and support while developing strong communication skills.
Security Guard
Caudan Security Services
Mar 2012 - Apr 2012 (1 month)
Ensured safety and security at assigned locations, demonstrating responsibility and attention to detail.
Télé-Enquêteur
ABC Datacall
Oct 2011 - Dec 2011 (2 months)
Conducted surveys and gathered information over the phone, enhancing communication and data collection skills.
Téléconseiller
EUROCRM
Jul 2010 - Oct 2011 (1 year 3 months)
Provided customer support and assistance, developing strong communication and problem-solving skills in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
IFPASS
Training, Insurance
2018 - 2021
Worked well in a team setting, providing support and guidance. Strengthened communication skills through regular interactions with others.
Shrimati Indira Gandhi SSS
School Certificate, General Education
2010 - 2010
Strengthened communication skills through regular interactions with others. Passionate about learning and committed to continual improvement.
Formaclic
2019 -
Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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