bryon thakoorBT
Open to opportunities

bryon thakoor

@bryonthakoor

Dedicated customer service professional with strong teamwork skills.

Mauritius

What I'm looking for

I am looking for a role that fosters teamwork and offers growth opportunities.

My name is James Bryon Stephan Thakoor, and I am a dedicated customer service professional with extensive experience in various roles within the service industry. Currently, I serve as a Supervisor at Allianz Services Mauritius, where I have honed my skills in teamwork, problem-solving, and effective communication. My journey began as a Téléconseiller and has evolved through various positions, allowing me to develop a strong sense of personal responsibility and adaptability in fast-paced environments.

Throughout my career, I have consistently demonstrated my ability to learn quickly and adapt to new situations. My roles have required me to work both independently and collaboratively, providing support and guidance to my colleagues while maintaining courteous and effective working relationships. I am passionate about continual improvement and committed to delivering exceptional service to clients, which I believe is the cornerstone of a successful career in customer service.

Experience

Work history, roles, and key accomplishments

AM
Current

Superviseur SVI Prestataire

Allianz Services Mauritius

Aug 2022 - Present (2 years 10 months)

Currently supervising a team in the SVI department, focusing on enhancing service delivery and team performance. Responsible for planning and coordination while fostering teamwork and collaboration.

AM

Chargé Clientèle SVI Prestataire

Allianz Services Mauritius

Jun 2021 - Jul 2022 (1 year 1 month)

Managed client interactions in the SVI department, ensuring high levels of customer satisfaction and effective communication. Developed strong relationships with clients and provided support as needed.

AM

Chargé Clientèle BO Auto

Allianz Services Mauritius

Oct 2019 - Apr 2021 (1 year 6 months)

Handled customer inquiries and provided assistance in the BO Auto department, focusing on client needs and service excellence. Developed communication and problem-solving skills.

AP

Formateur / Controleur Qualité

Allianz Partners

May 2018 - Jun 2019 (1 year 1 month)

Trained and evaluated staff on quality standards and service delivery, ensuring compliance and enhancing team performance. Fostered a culture of continuous improvement.

AP

Chargé Clientèle

Allianz Partners

Oct 2017 - May 2018 (7 months)

Provided customer support and managed client relationships, focusing on service excellence and effective communication. Developed strong problem-solving skills.

LL

Télé-Agent

Linkeo ltd

Jul 2012 - Mar 2015 (2 years 8 months)

Engaged with clients over the phone, providing information and support while developing strong communication skills.

CS

Security Guard

Caudan Security Services

Mar 2012 - Apr 2012 (1 month)

Ensured safety and security at assigned locations, demonstrating responsibility and attention to detail.

Education

Degrees, certifications, and relevant coursework

IF

IFPASS

Training, Insurance

2018 - 2021

Worked well in a team setting, providing support and guidance. Strengthened communication skills through regular interactions with others.

SS

Shrimati Indira Gandhi SSS

School Certificate, General Education

2010 - 2010

Strengthened communication skills through regular interactions with others. Passionate about learning and committed to continual improvement.

FO

Formaclic

2019 -

Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations.

Tech stack

Software and tools used professionally

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bryon thakoor - Superviseur SVI Prestataire - Allianz Services Mauritius | Himalayas