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Bryce Sullivan

@brycesullivan

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Client implementation and account coordinator at CoverMyMeds who exceeded client service benchmarks by 140%.

United States

Message

What I'm looking for

I'm seeking a remote Implementation Specialist or Client/Account Manager role where I can guide clients through onboarding and drive long-term account success.

At CoverMyMeds (McKesson), I serve as a primary contact for pharmacy and healthcare clients, supporting onboarding and resolving questions across multiple programs.

I was selected for an advanced Workflow Specialist role, where I execute account operations and coach team members on performance, accuracy, and service level agreements. I was recognized as a Key Contributor across multiple months for exceeding client service metrics by 140%.

I partnered with the Data Analytics team to analyze client and pharmacy usage data and identify insights for process improvements. I also designed and delivered onboarding and training programs for new hires and existing staff.

Earlier, at Shamrock Family Eye Care and Dublin Physical Medicine, I supported client relations and office operations, including order processing, workflow audits, referrals, records, billing, and scheduling.

Experience

Work history, roles, and key accomplishments

Current

Client Implementation & Account Coordinator

Current

CoverMyMeds (McKesson)

Feb 2022 - Present (4 years 8 months)

Serve as a primary point of contact for onboarding and supporting pharmacy and healthcare clients, resolving inbound questions and building trusted relationships. Selected for an advanced Workflow Specialist role, executing account operations and coaching team members to improve performance and SLA adherence.

Client Onboarding Account Management Workflow Implementation Cross Functional Collaboration Data Analysis Training program development SLA Management Microsoft Office Workflow Queue Management Systems

Client Relations Specialist (Optician)

Shamrock Family Eye Care

Jul 2020 - Feb 2022 (1 year 7 months)

Managed end-to-end client experience from consultation through order fulfillment, ensuring high satisfaction and attention to detail. Built and maintained vendor relationships, coordinated inventory and order processing, and audited daily client schedules to optimize workflow.

Client Relations Vendor Management Inventory Coordination Workflow Optimization Policy Documentation Microsoft Office

Assistant Office Manager

Dublin Physical Medicine

Oct 2018 - Jul 2020 (1 year 9 months)

Tracked and analyzed key business metrics including client volume and referral sources using a secure data management system. Managed client-facing administrative operations including referrals, records, billing, and scheduling, serving as a key operational liaison.

Data Analysis Reporting Administrative Operations Scheduling Billing Referral Management Microsoft Office