J K

Partnered with cross-functional stakeholders to evaluate pharmacy workflows and translate client needs into documented functional and system requirements. Led working meetings and coordinated analysis of support-system implementations, enhancements, and interface integrations.

Managed relationships with physicians and office representatives following service failures, coordinating research, communication, and resolution efforts. Maintained communication with stakeholders and coordinated with internal departments to ensure timely deliveries.

Researched Federal Employee Program claims-processing questions and developed resolutions for escalated member and stakeholder concerns. Reviewed pharmacy processes, identified improvement opportunities, and coached representatives on member experience.

Supported pharmacy service operations by assisting with prior authorizations and prescription refill requests. Processed insurance claims and coordinated with insurance providers to resolve billing issues.

Helped plan and launch two freestanding pharmacies, developing business plans, policies, and operational procedures. Oversaw daily business and financial operations, including inventory, purchasing, budget, and billing.

Bachelor of Science in Business Administration with a focus on Management, completed in May 2007.