Open to opportunities

Lauren Harris

@laurenharris1

Client Operations specialist who accelerates healthcare onboarding and improves compliance accuracy for large-scale teams.

United States

Message

What I'm looking for

I’m looking for a client-operations role where I can own onboarding execution end-to-end, tighten compliance and data accuracy, and partner cross-functionally to improve speed, satisfaction, and implementation success at scale.

I’m a client operations specialist with 5+ years in client operations, onboarding, and project coordination, leading end-to-end onboarding, compliance documentation, and cross-functional execution across healthcare IT, pharmacy benefits, and government healthcare organizations. I’ve supported 150+ engagements and thousands of members annually, consistently maintaining 90%+ client satisfaction.

I’ve driven measurable outcomes by reducing onboarding time by up to 80% and billing discrepancies by 15% through process optimization, audit alignment, and data accuracy initiatives. Deeply hands-on across Salesforce, Qlik, DataNet, MedNet, Confluence, and Jira, I coordinate stakeholders to resolve bottlenecks and close 89% of annual implementations ahead of schedule while keeping onboarding accuracy and operational throughput high.

Experience

Work history, roles, and key accomplishments

Current

Client Onboarding Specialist

Current

RxBenefits

Mar 2022 - Present (4 years 3 months)

Owned end-to-end employer group and member onboarding through Express Scripts (ESI), maintaining 90%+ client satisfaction. Improved implementation efficiency by closing 89% of annual client implementations before the new quarter and reduced onboarding time by up to 80% while lowering billing discrepancies by 15%.

Salesforce Qlik Confluence Compliance Documentation

Client Operations Specialist

Health Systems Informatics (HSi)

Mar 2025 - Apr 2026 (1 year 1 month)

Led client logistics, documentation management, and policy coordination for 150+ healthcare IT engagements, improving response times by 40%. Reduced administrative errors by 30% through accurate consultant and client record management, and decreased billing discrepancies by 15% by auditing expenses and aligning invoices to client policies.

Policy Coordination Compliance Documentation Stakeholder Management Record Management

Project Coordinator & Onboarding Admin

Logistics Health Incorporated (LHI)

Jan 2021 - Apr 2022 (1 year 3 months)

Managed case intake, ticket triage, and workflow coordination in MedNet to support high operational throughput. Reconciled financial and workload data across MedNet, Excel, QuickBooks, and CVP; verified records with providers and internal teams to prevent delays, improving documentation accuracy and reporting reliability.

MedNet Excel Quickbooks CVP