Open to opportunities

BRYANNA CHRISTIE

@bryannachristie

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Dedicated customer service representative with a passion for hospitality.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow in customer service and hospitality, where I can utilize my skills and passion for helping others.

My name is Bryanna Christie, and I am currently pursuing an Associate Degree in Hospitality and Tourism Management. With a strong foundation in customer service, I have gained valuable experience working in various roles, including as a Customer Service Representative at Ibex Global and Monarch Pharmacy. My education has equipped me with the necessary skills to excel in the tourism industry, where I have conducted research and participated in numerous field trips to enhance my understanding of the sector.

Throughout my career, I have demonstrated my ability to assist customers effectively, solve problems, and manage tasks in fast-paced environments. I have a knack for conflict resolution and event planning, which has allowed me to contribute positively to my teams. My volunteer work has further enriched my experience, as I have engaged with diverse communities and developed a strong sense of empathy and service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Tropical Battery

Jan 2016 - Present (9 years 6 months)

Assisted customers with their needs and managed stock counts. Performed cashier activities occasionally, ensuring smooth transactions and customer satisfaction.

Customer Service Stock Management Inventory Control

Patient Registrar

First Care Diabetics

Jan 2016 - Present (9 years 6 months)

Registered and recruited diabetic patients for the program. Managed patient information and ensured proper documentation.

Patient Registration Patient Recruitment Data Management Healthcare Administration Documentation

Community Support Volunteer

Youth Development Center

Assisted students with special needs and provided toiletries to street persons. Contributed to community welfare through various support activities.

Community Outreach Social Work Empathy

Customer Service Representative

Ibex Global

Jan 2020 - Present (5 years 6 months)

Provided customer service and resolved customer issues effectively. Assisted customers with various inquiries, ensuring high levels of satisfaction.

Customer Service Problem Solving Conflict Resolution Communication

Library Assistant

Runaway Bay Library

Organized shelves and assisted students with their homework. Conducted reading lessons for students aged 6-10.

Library Organization Tutoring Community Engagement

Cashier

Monarch Pharmacy

Jan 2019 - Present (6 years 6 months)

Handled cashier duties and provided excellent customer service. Ensured efficient processing of transactions and addressed customer inquiries.

Cashiering Customer Service Customer Support Retail Operations

Travel Consultant

Alorica - Sunwing Vacations

Jan 2019 - Present (6 years 6 months)

Booked vacations and sold insurance to clients. Provided accommodations and researched necessary travel documents for clients.

Vacation Booking Insurance Sales Travel Research Customer Service Problem Solving

Outreach Volunteer

MT Edge Comb Outreach Program

Visited and supplied inmates with wears and toiletries. Prepared and distributed meals and other services to community members in need.

Community Service Outreach Distribution

Education

Degrees, certifications, and relevant coursework

Browns Town Community College

Associate Degree, Hospitality and Tourism Management

Activities and societies: Research and multiple presentations done of the tourism industry. Educational field trips done at approximately 20 tourism businesses to obtain the necessary knowledge and skills to work in the industry.

Majored in Travel and Tour with a minor in Hospitality. Completed extensive coursework including research and multiple presentations on the tourism industry. Participated in approximately 20 educational field trips to tourism businesses to gain necessary knowledge and skills.

Ocho Rios High School

Certified Travel Counselor, Travel Counseling

Activities and societies: Five (5) CXC subjects includes, English, Science, Principles of Business, Social Studies, and electronic document preparation management.

Obtained certification as a Travel Counselor from TICO (Travel Industry Council of Ontario). Completed secondary education with five CXC subjects including English, Science, Principles of Business, Social Studies, and Electronic Document Preparation Management.