Open to opportunities

Eboney Holsey

@eboneyholsey

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Customer service professional with a passion for client satisfaction.

United States

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What I'm looking for

I am looking for a role that values client satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a dedicated customer service professional with over four years of experience in enhancing client satisfaction and operational efficiency. My expertise lies in data analysis, inventory management, and team collaboration, which I leverage to streamline processes and improve service delivery.

At Hair Plus Wigs, I managed inventory and improved customer satisfaction through accurate product documentation. I analyzed client interactions to identify trends and implemented tactical response improvements that significantly boosted service efficiency. My commitment to addressing client queries with empathy and coaching peers in conflict management has led to quicker complaint resolutions and enhanced overall service quality.

Experience

Work history, roles, and key accomplishments

Customer Service

Hair Plus Wigs

Jan 2020 - Dec 2023 (3 years 11 months)

Managed inventory, ensuring precise stock levels for enhanced client service. Improved customer satisfaction through accurate product documentation. Streamlined inventory processes, boosting operational efficiency.

Inventory Management Customer Service Data Analysis Documentation Team Collaboration Problem Solving

Customer Service

Popeyes

Jan 2019 - Dec 2022 (3 years 11 months)

Addressed client queries with empathy, coached peers in conflict management, and streamlined complaint resolution for quicker outcomes. Evaluated client feedback to uncover support gaps, implemented direct follow-ups, and refined escalation steps for faster recovery.

Customer Service Communication Problem Solving Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

Park Center Senior High School

Diploma, General Studies

Completed a high school diploma program at Park Center Senior High School. Focused on foundational subjects and prepared for future academic or professional pursuits.