At First City Monument Bank, I manage and grow customer accounts, provide end-to-end banking support, and recommend financial products tailored to clients’ needs. I also resolve complex complaints and work to improve client retention and satisfaction.
Previously, as a Customer Service Officer at First City Monument Bank, I handled customer inquiries, account records, onboarding, and follow-ups using CRM tools. I also manage end-to-end operations for my livestock farming business, from production planning and health monitoring to sales.
