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Bruno Martins

@brunomartins

IT Support Technician and customer-experience specialist combining deep systems know-how with empathetic, ticket-driven support.

Canada

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What I'm looking for

I’m looking for a role where I can deliver 1st–3rd level IT support and customer success—using scripting, networking, and ticketing tools to resolve issues quickly and keep teams and users confidently supported.

I’m an IT Support Technician who provided 1st, 2nd, and 3rd level support for computer systems, hardware, networks, and software for 12,000 client users and 6,000 computers. I’m used to owning problems end-to-end through ticketing and clear customer communication using SAU and structured troubleshooting.

I’ve built practical automation and faster self-service by creating scripts and applications in VB.Net, C#, VBScript, and BAT, reducing recurring calls to almost zero. I also managed infrastructure like the print server, supported server migrations (OWA and Zimbra), created onboarding/offboarding flows with Active Directory, and prepared OS image updates using WDS.

Security and knowledge-building are part of my day-to-day, from using EPP Apex One and Samsung Knox policies to implementing an XAMPP + WordPress knowledge base and debugging themes in HTML, CSS, JavaScript, and PHP. More recently, I’ve supported customers directly as a Customer Experience Specialist, leveraging Slack, Jira, Amazon Connect, Google Workspace, and Zendesk to resolve issues with professionalism and care.

Experience

Work history, roles, and key accomplishments

Current

Warehouse Associate

Current

AMJ Campbel

Apr 2025 - Present (1 year 1 month)

Received and processed incoming shipments with accuracy checks against manifest documents. Loaded/unloaded delivery vehicles and maintained safe, organized inventory control within the warehouse.

Inventory Receiving Inventory Control Commercial Household Goods Handling

Retail Associate

Walmart

Feb 2024 - Apr 2025 (1 year 2 months)

Received and stocked merchandise from the backroom, unloading trucks and moving inventory to the sales floor. Assisted customers, set up displays, restocked shelves, and maintained store cleanliness and organization.

Stocking shelves Truck Unloading Customer Service Retail Merchandising Store Cleanliness

Customer Experience Specialist

Neo Financial

Nov 2023 - Jan 2024 (2 months)

Served as a primary point of contact for customers, resolving issues with timely, empathetic support. Provided product guidance for Neo App features and escalated technical problems using Slack, Jira, Amazon Connect, Google Workspace, and Zendesk.

Customer Support Troubleshooting Zendesk Jira Slack Amazon Connect Google Workspace Product Knowledge

IT Support Technician

Santos City

Jul 2012 - Aug 2023 (11 years 1 month)

Provided 1st/2nd/3rd level IT support for computer systems, hardware, networks, and software for 12,000 client users and 6,000 computers. Built self-serve scripts and applications in VB.NET/C#/VBScript/BAT that reduced certain application calls to almost zero, while managing print servers, security tooling, email migrations, and mobile device policies.

Active Directory Network Administration VB.NET C++Security Tooling (EPP Apex One)WDS Imaging

IT Support Intern

ETEC Dona Escolástica Rosa

Sep 2010 - Jun 2012 (1 year 9 months)

Supported more than 1000 students and employees with IT-related issues while maintaining 200+ computers in lab environments. Managed Active Directory and file servers, deployed operating systems using Ghost, and implemented Deep Freeze to reduce virus and unauthorized software issues.

Active Directory OS Imaging (Ghost)Deep Freeze