Open to opportunities

Mario Forero

@marioforero

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Systems Technologist with experience in technical support

Colombia

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What I'm looking for

Looking for a challenging role that utilizes my technical skills and experience to provide high-quality technical support and ensure customer satisfaction.

I am a skilled Systems Technologist with over 5 years of experience in technical support for HP equipment and applications. I have worked on various projects, including Salud Total EPS Barranquilla - Atlántico, where I provided technical support via phone and on-site for administrative, operational, and assistance areas.

In my previous roles, I have demonstrated strong problem-solving skills, effective communication, and the ability to work independently. I am proficient in configuring and troubleshooting HP equipment, including laptops and printers, and have experience with Microsoft Azure Fundamentals.

I am a team player with a strong focus on customer satisfaction, and I am committed to providing high-quality technical support to ensure customer satisfaction.

Experience

Work history, roles, and key accomplishments

Agente Hispano

AtlanticQuantumInnovations

May 2024 - Aug 2024 (3 months)

Provided technical support via phone to clients for products Claro Hogar, including telephone, internet, and television.

Technical Support Claro Hogar

Analista de Operación Junior

Axity

Jul 2018 - Apr 2024 (5 years 9 months)

Ensured operation and functionality of computer equipment and institutional and office applications for various areas, including customer service, medical direction, administrative, commercial, and assistance.

Customer Service