Open to opportunities

Brooke Dillard

@brookedillard

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Dedicated social worker with a strong background in customer service.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my social work skills while contributing to a supportive and growth-oriented environment.

I am a dedicated social worker with a Bachelor’s Degree in Social Work from UNC Greensboro. My professional journey has equipped me with a diverse skill set, ranging from customer service to technical expertise in various roles. I have a proven track record of managing customer interactions effectively, ensuring satisfaction, and resolving issues promptly.

Throughout my career, I have worked in various capacities, including as a Customer Service Representative at Dominos, where I honed my communication and conflict resolution skills. My experience in the Air National Guard allowed me to develop strong organizational and leadership abilities, which I have applied in my current role as a Business Owner at Braidssbybrooke LLC. Here, I provide tailored consultations to clients, emphasizing product benefits and ensuring their needs are met.

Experience

Work history, roles, and key accomplishments

Business Owner

Braidssbybrooke LLC

Jan 2022 - Present (3 years 6 months)

Provided thorough consultations to tailor services to client needs and upsold clients on products and services. Emphasized product benefits and assisted clients in selecting retail products for hair care.

Consultation Sales Customer Service Hair Care

Equipment Owner Technician

Procter & Gamble

Jan 2021 - Present (4 years 6 months)

Handled equipment and machinery, inspecting for malfunctions and performing repairs. Programmed systems and analyzed improvements and performances.

Equipment Maintenance Troubleshooting System Programming Performance Analysis

Nutrition Service Ambassador

Moses Cone Memorial Hospital

Jan 2021 - Present (4 years 6 months)

Ensured patients received daily meals meeting their dietary needs and processed meal service orders for patients and guests. Identified process improvements for floor stock and patient nourishments.

Order Processing Process Improvement Inventory Management Patient Care

Personnel

Air National Guard

Jan 2019 - Present (6 years 6 months)

Created and maintained audit records, and conducted in-processing and out-processing procedures. Assisted and counseled military dependents, and conducted interviews.

Audit Data Management Interviewing Counseling Case Management

Customer Service Representative

Dominos

Jan 2018 - Present (7 years 6 months)

Managed daily tasks including preparing pizzas and ensuring order accuracy for customers. Resolved customer issues with orders, leading to positive outcomes.

Customer Service Order Management Food Preparation Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Northeast Guilford High School

High School Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Developed essential academic and life skills during this period.

UNC Greensboro

Bachelor's Degree, Social Work

Pursued a Bachelor's Degree in Social Work, focusing on social welfare, human behavior, and community development. Gained theoretical knowledge and practical skills relevant to social work practice.