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@brittneywarham
Dedicated service advisor with strong customer service skills.
As a service advisor with extensive experience in customer service, I excel in greeting and communicating with customers regarding their vehicle repair needs. My role involves not only providing quotes and obtaining customer authorization for work but also sharing my technical expertise to build lasting relationships with clients. I take pride in ensuring that all products are billed accurately and that customers leave satisfied with the service they receive.
My previous positions have equipped me with a diverse skill set, including administrative support and appointment coordination. I have successfully managed customer inquiries, scheduled appointments, and maintained accurate records, all while ensuring a smooth workflow within the service department. My ability to train new employees and assist team members has contributed to a positive work environment and enhanced customer satisfaction.
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Work history, roles, and key accomplishments
Lad's Auto
Oct 2024 - Present (1 year 1 month)
Greeted and communicated with customers on all aspects of repair, answering calls promptly and courteously. Scheduled customer appointments for maintenance, suggested products, and provided quotes, finalizing sales and ensuring accurate billing. Provided recommendations based on vehicle assessments and maintained open communication with technicians.
Kleysen Group Ltd.
Jul 2023 - Oct 2024 (1 year 3 months)
Managed incoming phone calls and processed goods tickets for yard confirmation, ensuring proper paperwork for rail cars and trucks. Booked appointments for deliveries and pickups, ordered supplies, and performed data entry while maintaining digital and physical records. Produced and distributed memos, letters, weekly mail, and forms, also overseeing inventory management.
Lexus of Calgary
Jan 2023 - Jul 2023 (6 months)
Answered incoming phone calls, emails, and online inquiries, making recommendations on required service for guests' vehicles. Helped solve customer problems with effective solutions beneficial for both the guest and the company. Assisted with customer check-outs at the end of the day as needed.
Heninger Toyota
Apr 2021 - Dec 2022 (1 year 8 months)
Assisted service consult members with issues, managed due bills from the sales department, and conducted interviews for open positions. Assisted customers checking in, scheduled shuttle services, and ensured customer satisfaction. Answered phones, booked appointments, and recommended services based on vehicle history and recalls, also modifying and reviewing online bookings.
Degrees, certifications, and relevant coursework
College Diploma, Veterinary Office Technician Assistant
Completed a comprehensive program to become a Veterinary Office Technician Assistant. Gained essential skills for administrative and technical support in a veterinary setting.
High School Diploma
Graduated with a High School Diploma.
Software and tools used professionally
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