Open to opportunities

Brittney Warham

@brittneywarham

Message

Dedicated service advisor with strong customer service skills.

Canada

Message

What I'm looking for

I am seeking a role that values customer service and offers opportunities for growth.

As a service advisor with extensive experience in customer service, I excel in greeting and communicating with customers regarding their vehicle repair needs. My role involves not only providing quotes and obtaining customer authorization for work but also sharing my technical expertise to build lasting relationships with clients. I take pride in ensuring that all products are billed accurately and that customers leave satisfied with the service they receive.

My previous positions have equipped me with a diverse skill set, including administrative support and appointment coordination. I have successfully managed customer inquiries, scheduled appointments, and maintained accurate records, all while ensuring a smooth workflow within the service department. My ability to train new employees and assist team members has contributed to a positive work environment and enhanced customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Service Advisor

Current

Lad's Auto

Oct 2024 - Present (9 months)

Greeted and communicated with customers on all aspects of repair, answering calls promptly and courteously. Scheduled customer appointments for maintenance, suggested products, and provided quotes, finalizing sales and ensuring accurate billing. Provided recommendations based on vehicle assessments and maintained open communication with technicians.

Customer Service Communication Skills Sales Scheduling Technical Expertise Microsoft Office

Administrative Assistant

Kleysen Group Ltd.

Jul 2023 - Oct 2024 (1 year 3 months)

Managed incoming phone calls and processed goods tickets for yard confirmation, ensuring proper paperwork for rail cars and trucks. Booked appointments for deliveries and pickups, ordered supplies, and performed data entry while maintaining digital and physical records. Produced and distributed memos, letters, weekly mail, and forms, also overseeing inventory management.

Data Entry Inventory Management Administrative Support Microsoft Office Organizational Skills Communication Skills Scheduling

Appointment Coordinator

Lexus of Calgary

Jan 2023 - Jul 2023 (6 months)

Answered incoming phone calls, emails, and online inquiries, making recommendations on required service for guests' vehicles. Helped solve customer problems with effective solutions beneficial for both the guest and the company. Assisted with customer check-outs at the end of the day as needed.

Customer Service Communication Skills Problem Solving Sales

Appointment Coordinator to Team Leader

Heninger Toyota

Apr 2021 - Dec 2022 (1 year 8 months)

Assisted service consult members with issues, managed due bills from the sales department, and conducted interviews for open positions. Assisted customers checking in, scheduled shuttle services, and ensured customer satisfaction. Answered phones, booked appointments, and recommended services based on vehicle history and recalls, also modifying and reviewing online bookings.

Team Leadership Customer Service Scheduling Interviewing Communication Skills Problem Solving Training Sales

Education

Degrees, certifications, and relevant coursework

Robertson College

College Diploma, Veterinary Office Technician Assistant

Completed a comprehensive program to become a Veterinary Office Technician Assistant. Gained essential skills for administrative and technical support in a veterinary setting.