Kefern Amberiadis
@kefernamberiadis
Dedicated administrative professional with expertise in customer service.
CanadaWhat I'm looking for
I am a dedicated administrative professional with extensive experience in work order coordination, customer service, and stakeholder communication within public service environments. My career has been marked by a commitment to ensuring efficient operations and high levels of customer satisfaction. I have honed my skills in tracking maintenance requests, scheduling repairs, and processing purchase orders, all while adhering to compliance regulations such as the Residential Tenancy Act and Alberta Minimum Housing Standards.
In my most recent role as a Product Support & Warranty Specialist, I managed and tracked work orders for repairs, ensuring timely completion of warranty-related maintenance. My ability to diagnose and troubleshoot mechanical issues over the phone has not only improved customer satisfaction but also enhanced resolution efficiency. My previous experiences as a receptionist and preventative maintenance person have further solidified my skills in customer support, conflict resolution, and operational coordination.
Experience
Work history, roles, and key accomplishments
Product Support & Warranty Specialist
Commercial Emergency Equipment
Jul 2023 - Present (1 year 11 months)
Managed and tracked work-orders for repairs, ensuring timely completion of warranty-related maintenance. Diagnosed mechanical issues over the phone and coordinated with technicians and customers to ensure compliance with warranty policies.
Receptionist
The Knee Clinic
Dec 2020 - Jul 2023 (2 years 7 months)
Monitored maintenance requests and dispatched work orders. Scheduled service appointments and provided customer support, ensuring satisfaction and accurate record-keeping.
Preventative Maintenance Person
City of Calgary – Calgary Transit
Jul 2007 - Sep 2019 (12 years 2 months)
Conducted inspections and maintained compliance records for preventative maintenance activities. Managed documentation of service history and provided customer assistance related to transit issues.
Receptionist
The Wellington - Revera
Oct 2005 - Jul 2007 (1 year 9 months)
Provided front-desk administrative support, handling phone systems and coordinating visitor access. Assisted in financial transactions and reconciliations, ensuring compliance with company policies.
Education
Degrees, certifications, and relevant coursework
BCBow Valley College
Diploma, Business Administration
Completed a Business Administration Diploma with a focus on Supply Chain Management, covering various aspects such as Financial Accounting, Business Communication, Operations Management, and Logistics.
Glenlawn Collegiate
Diploma, General Education
Achieved a High School Diploma, providing foundational education and skills necessary for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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