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Peggy Daniels

@peggydaniels

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I deliver high-volume customer support, conflict resolution, and creative design for mission-driven remote teams.

United States

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What I'm looking for

I'm seeking a part-time remote role where I can use my communication, problem-solving, customer support, and technical skills to contribute to a mission-driven team serving vulnerable communities.

I've managed high-volume customer service at Compass Group's Centurion Lounge DFW, overseeing teams serving 250–500+ members per shift and creating weekly schedules for 15 employees.

As a freelance graphic designer, I take projects from concept through final production, designing book covers, web banners, logos, and high-resolution print materials while meeting deadlines and budgets.

My background combines more than 10 years of customer support and de-escalation with IT support training in troubleshooting, networking, operating systems, systems administration, and security. I'm also building user-centered UX design skills through wireframing, prototyping, research, usability testing, and Figma projects.

Experience

Work history, roles, and key accomplishments

Current

Freelance Graphic Designer

Current

Self Employed

Nov 2020 - Present (5 years 10 months)

Managed and delivered diverse freelance projects, meeting deadlines and budget requirements. Designed book covers, web banners, and custom logos, producing high-resolution images for various formats.

Graphic Design Project Management Book Cover Design Web Banners Logo Design

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, User Experience Design

Activities and societies: Completed projects covering wireframing, user journey mapping, high-fidelity prototypes, competitive audits, and implementing user feedback using Figma and related tools.

Pursuing the Google UX Design Professional Certificate, focusing on user-centered design, wireframing, prototyping, user research, and usability testing.

Merit America

Professional Certificate, Information Technology

2022 - 2022

Activities and societies: Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.

Completed the Google IT Support Professional Certificate, covering troubleshooting, customer support, networking, operating systems, systems administration, and security.