Brittany Hearns

Scheduled radiology procedures across five locations, ensuring adherence to established protocols. Coordinated and communicated efficiently with medical staff and patients to optimize scheduling processes.

Assisted members with inquiries related to benefits, coverage, and claims, ensuring high customer satisfaction. Facilitated efficient resolution of member issues by conducting thorough doctor searches and providing accurate information.

Managed the collection of payments on delinquent accounts for Medicare Advantage and PDP plans, ensuring adherence to established procedures. Achieved performance targets consistently, excelling in call time, quality, and customer satisfaction metrics.

Coordinated patient care by scheduling and confirming diagnostic appointments, surgeries, and consultations. Maintained patient confidentiality by adhering to privacy protocols and safeguarding medical records.

Coordinated scheduling of mammograms and bone density assessments, ensuring accuracy by reviewing patient reports and managing appointments through Epic and other radiology systems. Maintained and updated patient records, including demographics and insurance information, and generated Healthcare Account Records (HAR).

Ensured compliance with food safety standards by verifying meal temperatures prior to service. Facilitated timely and accurate delivery of food orders to designated patient rooms.

Currently pursuing a Bachelor of Arts in Graphic and Web Design. This program focuses on developing skills in visual communication and digital media.

Completed high school education, earning a diploma. The curriculum provided a foundational understanding across various subjects.

Studied Graphic Design, gaining foundational knowledge and practical skills in visual communication. This program prepared for further studies or entry-level design roles.